Hampton Inn & Suites by Hilton Brantford Conference Centre ON

I called the hotel to get a rate for one night stay and was given a price over the phone and I asked about pets being allowed and they told me pets are in fact allowed. When I checked in I was told that there would be a $30 service fee that will be refunded after I checked out. Although the staff were very caring and pleasant throughout the stay I was thoroughly confused on the charges and customer service was of no help. I kept an eye on the charges after I checked out and never received a $30 credit. The first time I called customer service 5 days after checkout I was told it takes 10 days to see the credit. I waited and waited and after a month still never seen the credit so I called back. The first person told me that the credit was issued on the day of checkout and if I wasn't seeing it then I should call my bank. The bank confirmed I was charged an additional $30 on the day of checkout (not a refund). When I called customer service back was informed after 10 minutes on hold that there was a $30 charge for having a pet. The lady on the phone on the day I booked the room never told me there would be a charge for a pet. I also don't know why the receptionist told me there would be a refundable credit of $30 after checkout when this obviously wasn't what happened.

Rooms were nice and modern, service was great. They always had lemon water available and little snacks in the afternoon. Sadly didn't get to try breakfast.

Water Damage on walls and ceiling. Hotel looked and felt unkept. Far away from amenities, with below average pool and no hot tub. There were foul odours in the hall ways. Would not recommend this hotel. Issue’s mentioned from previous reviews still not addressed. Better options available at this price point and location. Not up to the standards of other Hilton Hotels I typically stay in.

This is our go to hotel.when we are in the area. The service friendliness and cleanliness ate excellent. They always remember us and treat us great. The new manager is awesome! The breakfast is outstanding now that Sandra has taken over the kitchen. They have real eggs over easy and peameal bacon! Highly recommend this hotel.

I could had given 1 Star but Martina gave me faith and hope for a better future stays despite all the negative unpleasant experiences.Hopefully hear from the General Manager about my awful negative experiences so that no one goes through the things I went throughGood.. Martina was amazing and just very helpful and tried really hard to help me be comfortable at the last night of my stay and even offered to move me but it was my last night and it’s more trouble than it’s worth. The breakfast was okay but no dark roast, there’s 24 hr coffee at the lobby, hot breakfast was bangers, eggs/chees, 3 kinds of cereals, varieties of baked goods, waffles, juice and hot oatmeal.Bad.. The picture on the Hotel website I booked had a tub but didn’t had one when I came in. Had to spend like an hr for the front desk to help me get one and misunderstood my needs. Need Staff to be more attentive to the needs by listening carefully, then my digital key doesn’t work after a change of room and the Front desk Agent kept telling me she text/email but I didn’t get it. Then to end my unpleasant experience she just gave me 2 physical keys to use. Then the night was further ruined by the long banging sound in between the washroom wall that I believed is where the pipes are. It woke me up several times during the night and startled me numerous times when I am using the washroom. This was mentioned the following morning but no offer to move us when the Easter weekend wasn’t even booked. I was there for 3 nights. My physical keys didn’t work the following day luckily I didn’t have to be in and out. I spent the days out and about in Paris. Wifi is good when it works, I kept on logging in. I need a vacation from my Easter weekend get away.

I have sadly had to change my 5 star review of this location to a 1 star review.There is never a manager onsite to help. Furthermore, there is no way to leave a message for management as the voicemail remains full since at least April 30th. There is only 1 employee onsite at any given time, and they are not trained or equipped to help guests with anything besides basic check-in and check-out. Even then, they make numerous mistakes per visit that just aren't commonplace at other Hilton locations.The excellent service that I have come to expect from the Hilton brand is completely lost at this location. It's a shame, because I used to really enjoy staying here.

Great place! Spacious room, spotless and neat, comfortable beds, AC, nice breakfast & staff very welcoming and helpful. We stayed there for two nights and we were extremely satisfied. Highly recommended!

When I checked in I was told that breakfast was at 7am. Later that evening I explained I had to be offsite working by 7 but wondered if it would be possible to even get toast at 6:45. The person working offered to pack me up a breakfast to pick up on my way out. She packed two bags (bf and I) - It really meant a lot to us!Great rooms, nice beds, plush pillows - First time staying at a Hampton, not my last.

Located in an industrial area just off Hwy 403.Check in was friendly and efficient. They had some cookies and water out in the lobby.Room was clean. There was a fridge and microwave. TV was large but older. Some of the channels were distorted. We found the bed to be too soft for us.Internet was weak, and often cut out altogether. We experienced this on multiple devices. This is not what we expected from a Hilton property.Breakfast was ok. Standard offering.