Shoppers Drug Mart

Called in the morning got my Prescription sent in 9:00 it's now 3:00pm still not Ready.Nobody answering the phone to let people know when there prescription ready..Something needs to happen and fast need different folks

I had been using this Shoppers for 6 years and have had a consistently poor level of customer service throughout that period of time. No one picks up the phone in the pharmacy, there is a lack of urgency to attend to waiting customers by pharmacy staff, and prescriptions regularly not filled by designated time of pickup.I see that many people have left similar reviews that have been replied to, but nothing being done to correct the addressed issues. I got so frustrated with the lack of customer service that I have taken my business elsewhere. On a positive note, I’ve never had issues with the front staff, and James from the pharmacy has always been prompt and helpful whenever he assisted me (he should get a raise).

I have mailed many many things to my dad, so I was gonna mail him just one item not anymore then 30 grams of weight, and this lady tried charging me double then what I normally pay. Why can’t these people work the same charge the same, everything changes, the cost, the attitude.. the only time I will mail anything is when she’s not there, from India with greasy long hair and glasses

Awful service on the pharmacys part terrible customer service, security is helpful and professional, on the other hand the pharmacist does not allow you to have your own opinion you get belittled it's very discriminating and embarrassing to be treated so poorly I can see the other reviews just like mine it says 22 reviews on the pharmacy yikes!! they said they will fix it but unfortunately still the same would NOT recommend

Several times I have gone to the location after 10pm. Despite the store door and the giant sign that says Open till Midnight" it is closed. Oh

Update: Against my better judgment I went to this location again and I ended up leaving my $160 worth of items at the register because the security guard was physically throwing a woman out of the store and it got very loud as she was yelling in fear. I got so scared I was sick to my stomach and I just lost my sister exactly a week ago so I didn’t want to go out in the first place but I wanted to get my kids Easter goodies. I left the place shaking and nauseous as I already suffer PTSD. I was livid that they went to that extreme to cause a customer so much fear and to cause such a commotion. I left and went to Walmart instead. This place needs an overhaul, immediately!!I’m so tired of the staff and terrible customer service being provided here that I finally left and took mine and my families prescriptions elsewhere, that place needs to be shut down. I only go in an absolute emergency and nothing else. The new cosmetics counter lady kept harassing me and my daughter following us and offering us “free samples” to hide the fact she just wanted keep an eye on us and it’s quite obvious, i’m there every other day and the staff know me, but I still get followed around by the security guard and the make up lady. I knew the free samples was a joke and just a reason to follow us around because when we went to go check out, she didn’t give us anything. This place is not a good place of business. I work in healthcare and make more money than most of the staff but I still get followed no matter how I dress. Very uncomfortable feeling having someone breathing on you that closely when you’re shopping.

I’ve been using this pharmacy for the past 6 months and have had nothing but awful customer service, prescriptions consistently filled late and always waiting unnecessarily long periods of time just for them to print a prescription label…I’ve given them so much business as well since my child gets his formula & medication filled here too. The older pharmacist is no help either, he’s raised his voice multiple times when all I’ve asked is how much longer I’d have to wait. Will be switching pharmacy’s shortly.

This is hands down the worst pharmacy I’ve ever been to. I brought in a prescription which they said would fill by the afternoon. I came in later in the evening and they said they hadn’t filled it yet and I should wait ten minutes. I waited 30 minutes and after speaking with the pharmacist a couple of times to see what was going on they admitted they didn’t have any of the medication I needed in stock. They asked me where I wanted it if they could transfer it to another shoppers and I said yes. I called the shoppers they transferred it to the next day and they said the pharmacist at redwood and main had not sent them the prescription. I will never use this pharmacy again. Completely incompetent.

After reading some reviews I have not had experience at the pharmacy but I do have to say for the makeup department this is my favourite location I always get help from Jennifer K and she is very knowledgeable, always telling me about the deals and promotions and great service!

My prescription to treat my ADHD symptoms ran out this morning (Friday) and they EXPECT me to go the WHOLE WEEKEND unmedicated on what is probably one of the busiest weekends I've had in a while. What were to happen if I had a life threatening illness THAT REQUIRED ME TO TAKE DAILY MEDICATION? AND MISSING A DAY WOULD RESULT IN POSSIBLE DEATH. VERY UNPROFESSIONAL.