Audi Vaughan Certified Pre-Owned

I will preface this review by saying that I have and will continue to be open to resolution.I purchased my Q3 from Pfaff in June, my sales contact was Will. At the beginning, everyone was very kind and patient, assuring me that Pfaff was a superior dealership and they have hundreds of points of inspection that a vehicle goes through. I was purchasing a car that comes with a 2-year warranty and I have nothing to worry about. The first error I encountered was done by Samantha Falzon. My vehicle that I was trading in was in my mom’s name. Samantha asked me if she could co-sign as it makes the plate transfer easier. It turns out she just put the vehicle under my mom’s name. I was told she was trying to fix this via email on June 13t. Nothing has happened. Samantha sold me an additional optional stone guard and paint protector, I stressed that there were paint chips on the hood and IF I am going to have a stone guard put down AND a paint protective coat, I would like the paint filled in. I was told this wasn’t a problem and she will make a note of it. I also followed up with my sales rep Will as well regarding this. Fast forward to pick up date, the chips were not filled in and I have white holes under my stone guard. Will started filling in my paint chips with a paint marker in the parking lot. I received ZERO delivery of my car. I was not shown anything around the car, my phone was not paired, I was handed the keys and told “congratulations”. I felt like I was being pushed out the door. As I get in the car, both of my keys have critically low battery and I have a warning on the dash. Of course, I told Will when I test drove the vehicle. When I reminded him, he told me they need a “special tool” to open up the key and they don’t have it. I asked what happened if my keys died while driving… I did not receive an answer. My boyfriend looked at the manual while I was driving and it showed a picture of opening the key with a coin to replace the battery. We stopped at Walmart on the way home and changed the batteries with our “special quarter”. The next day of owning the vehicle, the strut mounts start clicking. I let Will know and he asked me to bring the vehicle down from Barrie to Vaughn. I at this point was also contacted by Bryce, the pre owned manager via text asking me to call him. I told Bryce my story and he informed me that he wanted to help and the situations I encountered should not have happened. He asked me to bring the vehicle down and we can meet in person, which I did. He took pictures of my stone guard and paint debacle, had a tech look at my car and told me that he would improve the situation. Bryce let me know that he would get a rental for me, detail and fuel my car for the trouble of driving down when I come for my appointment. He also let me know that Samantha should be contacting me and fixing the ownership on their end.After phone calls with Bryce, he doesn’t seem to be making me an appointment and suggests that I take my car to Barrie Audi as it is covered under warranty to replace my strut mounts. He keeps telling me that he will get back to me about the stone guard.I went ahead with my appointment with Barrie Audi. They did inspect the vehicle and found another part that desperately needed replacing- a part that was supposed to be “checked” under Pfaff’s inspection. I left a voicemail for Bryce that went unanswered for around 4 weeks. I did send him a final text message asking him to contact me on Sep 10th. I have also requested the copy of the “inspection” as I am having doubts anyone looked at it. After my first oil change last week I found out that factory air cabin filter and engine air filters were left in my car. My car was at 54K KMS at purchase (I did take pictures of the filters).I am really saddened by my experience with Pfaff as I wanted it to be so much better. I would have never thought this would have happened to me. It’s disheartening that Bryce, or anyone for that matter, didn’t even have the basic decency to even respond to me.UPDATE I WAS NEVER CONTACTED AS PER THE REPLY Oct 2019

Awesome place and great cars. I picked up a 2020 S5 v6 turbo

Excellent customer care. Great experience and most importantly they represented the car I wanted honestly. I made a 4 hour drive to pick it up and had no problems of any note. You can trust them not to sell a lemon. Or waste your time.

The best experience I have ever had when purchasing a new car. Perry Goodman (who I highly recommend) is very genuine, honest and approachable. He made my experience of buying my new car incredibly easy and simple with zero hassle. Great prices, friendly staff, reliable vehicles. What else can you ask for when buying used.I will absolutely recommend Pfaff used Audi and of course, Perry. 10/10.

Dealing with Louie Fata was such as pleasure, the communication was perfect. I have never dealt with a more honest Salesperson. definitely the keystone of the preowned dealership. Ever time I've wanted to see a car he was willing to take his time to make sure I was taken care of. If you're looking for a salesperson with integrity, and someone you could trust, you need to ONLY deal with Louie.Thanks again man- 2018 a4 s line

Purchased a pre-owned A4 last week and must say the experience was amazing. Seyar was great to deal with, fantastic Customer service! The entire process was smooth and no hassle at all. Extremely happy with my purchase.The manager Jim was also amazing and super accommodating. A big thanks to these gentlemen!

I had an amazing experience purchasing my Audi Q5. Daniel was very helpful with his expertise and friendly gesture in answering all questions. The pick up and documentation process was so professional. The vehicle looks and drives great, Thank you !

I just bought an A5 last week and I had a great experience with one of the sales person, Mateen.He was not only explained the vehicle's features in details but he also sent me updates during the process.In addition, he was able to deliver his promises.I definitely would recommend this dealership and Mateen.The entire purchasing process was a worry free experience.Definitely, you cannot go wrong to purchase a vehicle from this dealership.

Great Audi dealership in Woodbridge they have friendly staff and amazing service