Passport Canada

At the first platform, lightly brown-skinned and effeminacy Dilema (roughly accurate name) discriminates against a person with humanity when he thinks it’s a “disability”. Before he printed the ticket, he disclosed a client’s disability for a staff/caseworker without a client’s consent. He was pathetic and ignorant in a manner.

Was very happy with everyone I dealt with at this office. But a couple of caveats;1) I showed up at around 08:10 and there was already a line (Office opens at 08:30), so be sure to get there as early as possible.2) I had ALL my paperwork ready to go; this is key to being in and out of there as quickly as possible. *Double check the website that you have *EVERYTHING* before you go!*That said, I did overhear some folks who didn't have everything they needed, and the staff were very friendly to them, explained very carefully what they were missing and what they needed to bring back.The staff member I worked with was very friendly, very helpful, quick at her job and very knowledgeable. Wish I had gotten her name to give her kudos to her Supervisor!

Worst government service, and this is in comparison to Egypt's own horrendous service. The line up system is inefficient, telling people to come at 7 and already there is an entire line (mall door doesn't even open then) is wastefull, and for a government service of essential requirement, making someone who needs to attend high school (which ends at 2:30 or 3) have to cancel a class just for you to inform them you do not actually take people in after 3 is a form of deception (the actual time is supposed to be 4:30). Not to mention those in the lineup that had children or emergencies. The staff were rude, did not answer questions properly, and when asked by someone who was misinformed by the Provincial government, they simply did not take the time to explain nor act courteously, instead choosing to handle documents with carelessness unfit of a professional. Extremely disappointed at the state of this federal office.

We visited on Friday, July 26 at 9:40AM. The service by both the Reception clerk and the processing agent were both very friendly and courteous. It was very refreshing from what people are typically used to in a government office. We were done in about 30 minutes, so pretty fast. Thank you to the staff and whomever runs this office!

Horrible service. Had an appointment with one of the staff members, named Ana. Found her extremely rude. I hope this review is read by management staff. She has NO respect for the customers, and I was shocked by her attitude. Not only was she rude, she completely disregarded my question and told me to leave. This is not the first time I have had a bad experience with this Passport Office.On the contrary, the security staff were extremely nice, and helpful.

The office was clean, and sanitized. Staff were friendly, welcoming, and knowledgeable. I had an appointment since my visit was during the COVID pandemic, however I was late due to unforeseen circumstances. The staff took me in immediately, and without any problems.

I'd like to take the time to compliment one of your employees, Ms Joanna for her excellent service she provided us at service Canada Hamilton/Ontario.Ms. Joanna helped me to sort out my child’s passport appointment in a timely manner, she was so understanding of our situation and the limited time frame we had to renew the passport on time.Ms. Joanna s professionalism and ability to get to the bottom of the situation quickly exceeded our expectations, we truly appreciate it!Thank you

I want to say that the customer service at this passport office is really top notch. The employees are always kind and helpful (even when I’ve been pestering them a bit about my passport application). Honestly even if I don’t get my application in time for my flight I know they’ve been doing their best.

By far the best customer service experience one could imagine for obtaining or renewing a Canadian Passport. Every time I've attended at their office, the level of service gets better and better. Providing you have all necessary documentation in order and your application is filled out correctly and your photographs are to the proper specifications, you should have no difficulties. Make sure all documents are current. Upon entering the office, you're greeted by security who asks you the purpose of your visit and will direct you to the proper line. Sometimes this line can be long due to volume levels. Once the counter personnel does a preliminary review of your applicationyou'll receive a service ticket. Plenty of seating is available, make yourself comfortable until your number appears with the counter station number at which you're to appear. All the friendly people working here really do want to provide helpful and timely advice should anything be amiss with your application and they will offer assistance within the building to correct simple problems such as improperly sized photos. Be patient and allow yourself plenty of time, but honestly, I've never had to wait more than 1 hour even at the busiest of times. Minor mistakes once corrected allows you to re-appear at the service counter without delay. We are so fortunate to have this calibre of staff available locally.

Horrible service I waited since 8:10 as a walk-in with no appointment and waited the whole time to get in at 1:50, everyone in line was told you could come back at a later time today as we would get a call when it was our turn but the two people in charge of the line never called anyone as they said it would be hard to get to a phone to call them as phones were in use. The one guy was just smashing a bag of Doritos and ringalos under his cabinet not paying any attention to when people were leaving the office to let more walk-in people in there we’re times the office area was not full and there was nobody in line for appointments but he was too hungry to let people in. The guy with pink hair did a really good job of instructing people to other offices that would be less busy or how the process works for walk-in and appointment and chip man just kept telling people his list is too big and come again another day. Not impressed!