U-Haul Moving & Storage at Kingston Rd

What a HORRIBLE experience. My husband rented a trailer, he was told he could drop off after hours as long as it was within the 24 hours. No one indicated an additional charge as it would have been dropped off well BEFORE the 24 HOUR limit. Only to end up charging him an additional $20. When he called to ask why he was charged and what could be done the STORE MANAGER, nothing will be done you won't get the money back, and ignorantly kept stating that it was in the contract for after hour drop offs that aren't checked in and left IN THE DROP OFF AREA. My husband runs a business and rents from them multiple times in a year. After arguing with my husband, raising her voice, over speaking and cutting my husband off during the call, she replied with i'm not going to play this he said she said or what was or wasn't said, I know my staff didn't mess up so NO you will not get the refund. Read your contract. Well did you read your contract? you must not have read the contract. you can check it in person the next time you rent from us, my husband replied well I won't be renting with you again, she replied well, good. My husband then asked if she actually thought speaking to customers in that manner and tone was acceptable especially for a manager, she replied umm yep I do. The tone of voice, ignorance, lack of customer service or respect was despicable. I'm SO glad these calls are recorded and once we get ahold of a regional manager, we will have the call pulled. I cannot fathom a manager training others with this kind of customer service and having that be the temperament of a location. I am BAFFLED this lady even has a job, by far the absolute most horrific experience. Why would any company have a drop off area and then fraudulently charge customers more money for using the drop off.

Been going there for years, friendly service and always has what I’m looking for.

The girl at the location was very friendly even though she was overwhelmed by the long lineup, because she was training someone at the same time.It was the same thing when I went to drop off the key. The guy was trying to multitask while training the same individual who was being trained in the morning.Would suggest they have 2 people working while training the 3rd person.

Started out at the Twin Rivers location as it was closer to home. Reseverd my trailer there first but arrived to find out it wasn't there. Not even a sorry but instead you go figure it out yourself.Spoke with customer service on the phone who directed my to the Kingston Rd location.The two csr's at the location were amazing, they were the only two to even mention the $50.00 reservation gaurantee. They were helpful, polite and accommadating.This will be my go to location.

They're great, super friendly . Whatever you need, they get for ya. What more can you ask for in life, heaven?

I was totally dissatisfied the way the total process went. The person (a lady, who is some manager) who I talked to over a phone was simply rude. She has zero customer service, she told me that if you don't want to drop off at the same location, just cancel it.People in the store were very polite and provided very good customer service but at the end of the day, I had to pay more than what was promised.

They never answer their phone. Some staff are very helpful, but there are one or two of them who have zero customer service skills. Use another location if you can.

Happy with my experience. Process was smooth and hassle free. My suggestion : Keep some extra van for urgent situation people those do not have reservation. You may charge extra to the client for urgent services.

I ordered everything online, paid online, all good. Received confirmation email, and a follow-up telephone call from a very polite staff member.There was a slight delay, for delivery of parts, which can be expected. They called me in advance to let me know, and setup the new date. No problem, very polite.Vehicle drop-off was easy, very polite and friendly staff. Pick-up was easy, and they did a fantastic job. The hitch looks amazing, and I would highly recommend this place to others.We are very happy we chose this place. I love my car, and I want it to be functional and look good...they made it look awesome, exactly what I was looking for.

I would never recommend anyone to go to this U-Haul location and 2827 Eglinton Ave E. I booked a 15foot truck got the confirmation and the day of my move, they called me and stated that they don’t have any truck for me because the Person that booked the truck was supposed to tell me that they don’t have the truck that it was already rented out. I think that they rented out the truck that morning and didn’t realize that the truck was already booked. Then they told me that they will cancel a 10foot truck from someone else to give me and I said that’s not fair. So they told me that there is another location I can get a truck from and to get there for exactly 9am. Now I went to the other location at 2827 Eglinton Ave E and was there for 9am and the store is still closed. I called the number on the door and the person that picked up the phone told me that the guy is in the bus, who is supposed to open the store and To wait for 15 minutes. I waited and no one showed up, I called customer service and they told me that the owner of the store is coming if I can wait 10min. I wanted 15 minutes already now another 10minutes.