Hakim Optical Whitby - Baldwin

I did have a problem with the stores policy and customer service but they did work with me in the end to resolve all issues and ensure that I left as a happy customer. Ty Alex.

Went in for a pair of glasses and the women working quoted me $450 which was a bit more than I wanted to spend. When I went to the Hakim in the Oshawa center the exact same pair of glasses became $399. Extremely unimpressed with the Whitby Baldwin Hakim; would never go back.

Never seen staff who are so rude as them.Soooo desappointed.They didn't even welcome us when we going in the store...you can imagine the rest.

Friendly. Helpful. Good service. Purchased lenses & frames here more than once. Glasses were ready in the time period they advised. Also had to visit when the arm of my frame broke. Quick easy repair done within minutes. Would return next time I need to update prescription or frames.

Not recommendedBefore hr they called me & giving meExcuses that they booked my appointment by mistake.

Thank you so much for fixing my glasses today! I can see for the first time in weeks! They went out of their way to find me a new frame for my current lenses because the frame wasn't able to be fixed. 10/5 stars

Very impressed with this place, especially the older South Asian gentleman who handles contact lens evaluation and consultation. Extremely friendly, knowledgeable, and very helpful. A++

ABSOLUTELY HORRENDOUS CUSTOMER SERVICE FROM THE PUNJABI LADY AS WELL AS THE IRANIAN LOOKING LADY. FULL OF ATTITUDE AND GIVING THE WRONG ADVICE AND SUGGESTIONS TO THE CUSTOMER. VERY SELFISH WITH THEIR BAGS AS WELL .ASKED FOR ONE AND WAS DECLINED BY THE PUNJABI LADY WHEN WE KNOW VERY WELL THAT SHE HAD THEM IN THE STORE.WAS THERE TO PICKUP GLASSES AND WAS SERVED FROM OUTSIDE THE STORE WITH NO COURTESY WHATSOEVER TO ASK THE CUSTOMER TO COME INSIDE DURING SUCH COLD. HORRIBLE CUSTOMER SERVICE FROM THE PUNJABI LADY WHO REALLY NEEDS TO GET FIRED AND STERN WARNINGS FOR THE OTHER LADY TO IMPROVE TO AVOID GETTING FIRED!!!!

Quick service. Exams on the spot