Orangetheory Fitness

I came in for a trial class after not having done any form of physical exercise in years! I was greeted warmly and explained everything properly. All staff were very knowledgeable and passionate about OT. The instructor for that workout was supportive, informative and very professional. He was with us the entire way, checking in on everyone routinely and correcting incorrect form. You work out at your own pace but move with the class… they push you but respect your limitations and can modify the class to fit your needs. Very intense 1hour workout but left me feeling happy and energetic. It was an easy decision for me to sign up for the unlimited package because unlike traditional gyms, I actually look forward to going back! On a side note, they also play amazing music while you work out!!!

It’s a great workout and I like the structure to the class-everyone is doing the same thing and there isn’t any chaos. Great and positive staff make it fun, too!

It was an amazing experience for my first time. Amazing people and staff....there was crazy energy in the studio...Much recommended if you want to workout in the most fun way...

I got into an accident and can't work out anymore and cancelled my membership. I gave proper notice, and they confirmed my membership is cancelled. However, they are still charging my credit card after 2 months of my cancellation. I called, and nobody is responding to me. I am regretting providing them authorization to charge my card. Now I have to go through the credit card company's process to manually revoke the authorization. This is really annoying.

An exhausting exercise experience that really pushes you to reach your goals. The heart rate monitor you can get will track your calories, heart rate, and calories lost. It will also award you splat points which basically means the more points you get, the harder you pushed yourself. I find it fast paced so it might be hard to keep up. Class sizes are usually reasonable and they have a schedule that works for anybody.

Love it!! Great coaches, great staff! I’ve been going for 4 months now and I’m so glad I signed up. Started off with the 8 sessions per month and now I’m on the premium plan going 5 days a week. The workouts are challenging and different every session and the coaches really push you based on your physical ability. Really excited to see myself progress more and more with the help of the Orange theory team ❤️

My first class was really great and the coach Corey was very supportive and helpful. The combination of treadmill, rower and floor sections was very unique and I found them very helpful in burning my calories. I didn’t find it overwhelming for my body compared to calories burned. Not only that, the workout was equally challenging compared to my routine gym workouts. I am very excited to see positive changes in my body with the help and support from the OTF sessions. I am very confident that these workout sessions will help me stay on track and crush my fitness goals.

Was a member here for over a year. I never found the customer service at this location to be much help when I run into problems like them double charging me for a HR monitor when I signed up and also continuing to charge me another month after I cancelled (had to dispute with my bank for both incidents cause they refused to refund me). I called 3 times to attempt to speak with the store manager Mercedes about the charges to which the SAs always told me they let her know and she would call me the next day which she never did, with no follow up. It’s pretty disappointing as a long term member to feel not heard or even cared about in terms of being overcharged or even my fitness goals. I will say, the coaches and workouts are amazing and what kept me there during that period! I joined a new gym that isn’t so sales oriented and scammy with a personable and passionate trainer that I’m loving so I would recommend people to do that too or at least go to another OTF location. My sister started going to the Ancaster location and they are super friendly, energetic and helpful there.

It was a great experience I definitely could see where I would benefit from attending the classes the people they were very friendly both employees and other members of the gym while researching online I had other prices in mind and after attending the class I was offered a promotion in which the promotion was more money than what I seen the regular prices online for having to pay up front for the membership as well as the heart monitor is just not something that was in my budget if it was I would have joined in a heartbeat