Shoppers Drug Mart

I visit this store often. First off, let me say that the young lady that does cash check out by the entrance and i believe is the beautician that i see often, is always excellent. She's friendly and ALWAYS smiling. Great customer service. For that reason, it would be unfair to rate as a 1 or if it was possible, less.My issue is with the way i was treated recently by another employee and security. I arrived 15 minutes before close. The entire time i was there, the guard stood about 15 feet from me with arms folded and staring me down. Another employee, dressed in worn black jeans, no name tag and a t-shirt that could be confused as anything BUT work attire, also followed me around with a frown. He pulled all the covers over the refrigerated section so i had to pull them up to find items, and the second i moved away the guard would cover it back up in such a way that I felt like a criminal. Is the store open until midnight? Yes. Then why was i not allowed to be treated with respect? When i completed my purchase, the guard nearly walked into me when he left. Clearly i was the reason he had to go home at midnight, no earlier. Wow. I've spent thousands at this store. I will never set foot in it again.

The staff is very friendly. The pharmacist and technicians don’t yell your prescription when confirming during pick-up. Very respectful and accommodating for walk-in appointments. You can get prescriptions for minor illnesses such as: UTIs, contraception management, morning after pill, pink eye, cold sores, ED, allergies, mild acne, skin rashes, oral fungal infection, hemorrhoids, ring worm, jock itch, athletes foot, diaper rash, tick bites (and other insects), skin infections, muscle aches and pains, premenstrual and period cramps, and shingles. You can register online for a scheduled or walk-in appointment.

All staffs are friendly and helpful. I always come there when I need to buy something. I really want to give 5 stars because i don't have a problem until it happened on pharmacy a few days ago. Most of pharmacist in there are polite, very nice and helpful. But when I came there, one of the new pharmacist helped me but she spoke very fast and unclear. I asked her to repeat politely and she raised her intonation but still speaking very fast. Despite of this uncomfortable experience, I still come back and shop there.

I have been going to this location for over 25 years for prescriptions spending thousands of $ and shopping for items. When I phone they hang up on me without talking. I call back & am on hold for 1 hour. Pharmacists are always new, I miss the continuity they had before as new people are argumentative and don’t know a lot of things. And seem unwilling to even check on a fax from your doctor. Please teach customer service to the staff.

We went to shoppers to take passport photos with very low expectations. We were surprised with how great the photos turned out to be, all thanks to the amazing photographer Austin. We are happy that we’re going to see these photos for the next 10 years in our new Canadian passport. Thanks for your effort Austin.

I’m not sure of the name but he had pink hair and worked in the beauty section and was lovely, very good at his job was a lovely experience. Thank you !! :)

Have been coming here for months if I need to pick up some food after work as they are the only place open tonight I went in there and even though a week ago having my scooter with me was fine tonight I wasn’t allowed was told there wore signs on the door there wasn’t asked if I could leave it with them as I needed to grab 1 thing so I would have something to eat tonight and they said no you need to leave. I got to walk threw the store to leave but not buy the one thing that was 5 feet away that I needed, doesn’t make a lot of sense to me and now I’m at home going to bed on an empty stomach because shoppers was my only option.

This is a great Pharmacy. On multiple occasions I've come to them with odd admin issues for prescriptions and various medication/medical concerns and every time they've been able to help me and provide effective advice. The staff are polite, remember me and my past medical history; I've never experienced such good medical care from a pharmacy before. What's amazing to me as well is that no matter which staff member I was helped by at the pharmacy the level of care was consistently good. They seem to have good communication between their team and are just good at what they do.

I went to Shoppers and bought Virgin Mobile card and the very nice gentleman (Robert) loaded the money on the cell phone for me. He was so kind and helpful. Thank you again Robert."

A great place to shop if you want to be followed throughout the whole store by security while you wait for your prescription and shop around to pick up a few things. Cosmetic counter even agreed that security needs to chill and apologized. I just waited outside until my order was ready.