Urban Manor

Urban Manor is a horrible place to work. The residents for the most part are super, with the exception of several who are catered too and given special privileges. Three of the staff are caring and hard workers but others don’t care and even bully the residents. Upper management are terrible. They play favourites, treat some staff poorly right down to using derogatory names towards certain staff. Charitable funds are not properly allocated with favorite residents paid under the table, upper management pays for personal groceries for themselves. This has been done numerous times. Overall a horrible, abusive and racist place to work. Free advice- stay away.

Management puts trust in people that don’t necessarily deserve it. Management uses funds to build things like cat houses, food money for the residents on cat food cat traps kennels toys decor Funds to buy cigarettes for residents that can’t afford it if they’ve pleased manament Favouritism among residents, the director sits with a very select few residents and treats other residents like garbage under her feet. Uses funds for her home garden for food for her home. Management turns a blind eye to abuse on residents by staff memebers, management is verbally abusive to vulnerable ppl in their care. Management allows special privileges to residents who are abusive to other elderly residents.Management steals funds.

I highly advise for noone to live here at all, some of the staff are considerate while others are very judgmental, downright rude to residents. The turnover rate for staff is astounding because the upper management treat them so poorly. Don't even bother trying to defend yourself if your clothing/belongings go missing upon entry, they won't investigate and even claim there was never any record of you bringing in such an item. Very corrupt practices.

Love being forced to choose between a place to live and being able to walk without pain. Not allowed to wear my ankle brace for ankle i shattered over 2 years ago.

They do help you with everything to get your health back

I stayed here and Linda and Michelle were very helpful when I moved out they helped me find a place good on you girls and thankyou

Nice building good staff

Its like paying to stay in jail, mail and personal belongings are searched, food bank food best picks taken by staff leaving residents with frequent rotten/spoiled food being served. Staff can and will steal from you. Force people to work who are paying to live there. Staff is frequently condescending and resorts to yelling and screaming even when it has nothing to do with you, heaven forbid you defend yourself which just gets you into deeper trouble for something you didnt even do. Staff eavesdropping on all calls and medical visits