WM - Strathmore Hauling & Transfer Station

We get a monthly bin rental and service. The drivers are great, the customer service reps on the phone are good to work with. The website and payment portal are easy to use.It's Waste Management's corporate structure that is challenging with its lack of seasonal services for seasonal businesses, ever increasing bills (over $100 CDN per month to have an unused bin sit at my business for 7 months of the year-but if I send it back at the end of the season I will not be allowed to sign on the next year).Their contract is one-sided, they can change the contract part-way through, but if it no longer works for you, you can't leave without penalty.As the bins get older and wear out, you have to pay to get them swapped out, even if you have had the same ones for years and years.Also, they offer a discount through our industry association but no-one at Waste Management knows anything about it, so they get free advertising but don't offer any kind of actual discount. :-/

Service is great. It's nice to have the chore of recycling taken care of. Love it!

Check your contracts, check your bills, WM extends contracts and increases prices automatically by adding a line on the bill. If you miss it and try to cancel , they will charge you for the length of the contract without providing service.Edit: thanks for replying, nothing came out contacting customer service. They said its WM policy that WM uses implicit (it is assumed you agree ) consents including price increase, contract extension etc., no separate notices of changes are sent, they can add a fine print on the bill and if you miss it, WM assumes you agree Customer service also confirmed cancelling service is super expensive and even more expensive than keeping the service because in case of cancellation , WM will charge lots of money for removing bins in addition to the regular service fee that you would have to pay even if you are not receiving the service.

I call them. They dump my bin. Not much else to say