Dar El Salam Travel - Hajj and Umrah

This office staff is very unorganized and disrespectful to people who they are taking to Umrah , particularly if people wish to add their own desirable hotels and flights. They per force want you to go their way. Their choice of hotel in Makkah was very poor, too far from Haram and dinning room was another Marathon every morning.My best advice: Before you book sit down and calculate , assess everything yourself , they just want you pay the deposit so you are bound to pay the balance no matter what are you desired hotels. They will not change anything for you.Very unprofessional and showing anger/ emotional with the people they are taking as a group, like to do a favour to some if they have known them for a long time. Unethical practices while on this sacred journey. Very disappointed. The gentleman with the long beard who leads the group was taking everything so personal.

ALHAMDULILLAH, my experience was very good, I am satisfied with their services. From receiving us from airport when we arrived on Madinah to dropping us to airport on way to coming back , every where there was different people to assist us. All were excellent , helpful, always present on time. only thing DST didn’t provide us was ziyarah on Makkah, which we did by ourselves. But with their exceptional service , I didn’t mind it.I first want to thank sister Sabiha, who assisted us in Canada office, a very nice lady, always reply my all the queries with smile, she is really excellent . Then I want to thank each and every one who assisted us , brother zafar, brother asif, brother Ahmed every one ( I am sorry I don’t remember all of their names)Special thanks to our group leader , Shaykh Saleh, excellent human being, always replied our messages, my doas for him, I wish to perform my next trip with Shaykh Saleh as well.At last I want to say , I want to travel with DST again and again, and I hope they maintain their quality.Thanks to everyone.

I went for Umrah in Dec along with my wife and children. Dar El Salam is probably the best and exceeded our experience at every aspect of the trip. I am sure they care less for a 5 star review as they are dedicated group of people focused of helping people get the best experience for a trip of a lifetime however I am writing this for those people who are aspiring to perform umrah/hujj for the first time. As first timer, I was a bit skeptical and was asking lot of questions to Zafar bhai and he was answering them patiently :)Sometime answers were not coming as fast as I would like but that all changes as your departure comes within 3 weeks. You get everything in orderly manner and from the time you arrive in Jeddah, you will see how large and efficient setup they have. We were thoroughly impressed by their dedication and service. Special thanks to brother Azhar, brother Arif, brother zafar for their hard work. And last but not least the group religious leader shaikh Abdullah who was such a wonderful and passionate and knowledgeable individual to be around. While we were there, it felt like they work 24/7. If anyone had an issue or had a question, they dealt with it with utmost urgency. The price of the pkg was totally worth it. They have earned our loyalty. May Allah bless them and allow them to extend their service to many more pilgrims in years to come.

This will be my first umrah and I had been referred by a colleague of mine to speak with someone from Dar Al Salaam. I do not have a mahram and wanted to join a group so I e-mailed inquiring about their February and March Umrah packages but didn’t hear back. Every time I’d contact Dar Al Salaam, there would be static on the line and every time but I pursued trying to speak to a rep. I filled out their documentation online, sent an e-mail and called about 4 different times with front desk who always took my name and number down and insisted I’d receive a call back.Needless to say, I never received any calls or e-mail back.On the 5th attempt, a front desk rep by the name of Mehta or Merra connected me with one of the reps Aarif and he provided an e-mail for me to get to try and contact him through. Aarif seemed very polite and gave the impression that he was willing to help arrange the trip. However, I was advised there weren’t many seats left for February and was basically advised I needed to hurry up and pay the deposit and submit the form. I indicated I didn’t feel comfortable rushing into submitting a deposit especially after having initially had such a hard time speaking to someone internally for more info.After replying to the e-mail, I never heard back. It appears the organization is either they're struggling with onboarding and managing accounts or aren't interested in people's business.

Great agency to help fulfill your umrah, Hajj and your other Al Aqsa dreams!

Extremely rude and unprofessional demeanour. Expected a fellow muslim to clearly and politely explain the processes and answer my queries instead got hung up in the middle of the conversation. Really upsetting.

I can't say enough about Dar-El Salam company for their Exemplary service and organization for our Unrah trip last year. It was an unforgettable experience. They go above and beyond for the you. Our experience with them was that they went out of their way to make everything we wished for happen. They had a lot of nice and thoughtful gestures. For instance, once we arrived by bus to Madinah they had hot meals ready for each and everyone in the group. They brought phone company representatives to us in the airport upon arrival so we can buy new Sim cards with complete convenience.They gave each and everyone of the group a very nice quality prayer rug as a gift. And I can go on.I can only say God bless you for your wholehearted efforts in serving the visitors of Makkah and Madainah. We have been praying for you.

I went for Umrah in December 2022 with a group and it was a really good experience. They were so organized and everything was done properly without any extra issues. Transportation within Saudi Arabia was also arranged and it was really convenient and on time. They also took us on a tour of other important religious places in Makkah and Madinah and it was very informative.I would recommend their services and will reach out to them again for Hajj and Umrah.

This is a crooked organization. They take money from wayfairing pilgrims and do not deliver. They failed to provide me with the ihram which they said they would provide. I had to pay for my own private transport for a 6 hour journey to do the Miquat.My wife came after me and Sabiha explained that there would be someone to pick her up from the airport.This was another lie.I had to arrange for a private vehicle to transport her from Jeddah to Mecca for a woman travelling alone after a 23 hour journey.The same happened to my brother and his wife with failing to provide immunization records that they collected.I would urge anyone who is considering this company to find any other travel agency. They charge literally twice the price for if you were to book yourself and provide no service they promise. It is the basis of an unfilled promise which as we all know is against Islam.I normally do not write reviews. But as someone who has just completed Umrah and would only speak the truth - I speak only the truth and warn anyone from considering this company.

Highly recommend Dar El Salaam to anyone considering going for Umrah or Hajj! Staff is very professional and organized, our entire trip ran so smoothly, all thanks to Dar El Salaam staff for their help! They will look after all the logistical and admin stuff so you can fully focus on your ibadaat!