Region of Waterloo Public Health and Emergency Services
32 Reviews
- Wednesday8:30 am–4:30 pm
- Thursday8:30 am–4:30 pm
- Friday8:30 am–4:30 pm
- SaturdayClosed
- SundayClosed
- Monday8:30 am–4:30 pm
- Tuesday8:30 am–4:30 pm
About the Business
Public Health and Paramedic Services - Region of Waterloo |
Contacts
Call Us
+15195754400
99 Regina St S, Waterloo, ON N2J 4V3
Hours
- Wednesday8:30 am–4:30 pm
- Thursday8:30 am–4:30 pm
- Friday8:30 am–4:30 pm
- SaturdayClosed
- SundayClosed
- Monday8:30 am–4:30 pm
- Tuesday8:30 am–4:30 pm
Features
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
Recommended Reviews
Brien Seguin
09.10.2023
Region of Waterloo Public Health and Emergency Services
I called to ask about the availability of a novavax product. The lady told me i have to go see a doctor for it. I tried to clarify and ask if it has to be a family doctor or of a walk in clinic doctor would be able to give it, I was very polite during the interaction as I had no reason not to be. Your employee however felt it necessary to be rude toward me for absolutely no reason. Maybe your organization should remind her that she is here to assist members of our community, not belittle them. Im actually embarrassed for this lady , you need to do better. If any manager wants to contact me, im happy to discuss further. Good luck to you.
Amy Rajic
27.09.2023
Region of Waterloo Public Health and Emergency Services
Extremely rude staff who interrupted me and said listen to me"... I was just asking about COVID test locations that test for free.The man on the phone had a british accent; hopefully this helps the managers in finding out who he is so they can discuss with him proper telephone manners)."
Chris Schweig
26.09.2023
Region of Waterloo Public Health and Emergency Services
I dealt with Edgar Dasilva regarding a serious bed bug infestation in my room. He procrastinated, always took the side of the landlord (slumlord) and lied to me on several occasions. If you have the misfortune of having to deal with Edgar Dasilva, I STRONGLY suggest you request someone else to help you and involve someone in a management positon. Edgar Dasilva is insensitive and a bald face liar!!
John the Rabbit
23.09.2023
Region of Waterloo Public Health and Emergency Services
Difficult experience for my kiddo who got his vaccine this week. Despite booking an appointment and very few people in line, we waited for over 45 minutes for our turn. The nurse seemed uncertain about what questions to ask and my son experienced more pain with this vaccine than any others he could remember. Overall, there didn't seem to be good flow and it was quite disorganized. After his vaccine, we were told to wait 5 to 15 minutes" and it didn't seem like anyone was monitoring in case my son had a bad reaction. We had much better and smoother experiences at other vaccine centres so will avoid this site in the future."
Yue Sheng
09.09.2023
Region of Waterloo Public Health and Emergency Services
My experience of getting booster shot of Covid 10 vaccine here is great. The staff are very friendly. Only waited for a few minutes ( maybe because I made a late afternoon appointment).
Juliana Fernandes
04.09.2023
Region of Waterloo Public Health and Emergency Services
I have been in the vaccine clinic for the second time with my daughter and we had an excellent experience. Very friendly and pollite staff, the nurses were great with kids!
Julia Baribeau
15.08.2023
Region of Waterloo Public Health and Emergency Services
Called looking for my childhood immunization records. I was on hold for less than 10 seconds, both people I spoke to on the phone were kind and efficient, and I got exactly what I needed. Thanks :)
Tom
05.08.2023
Region of Waterloo Public Health and Emergency Services
I called Region requesting info on new COVID B5. Switchboard Lady asked what my Q’s were. She could not direct me and then attempted to learn of my Q’s and plus, believe it or not, answer them. I need a professional not a switchboard operator
James Beck
29.07.2023
Region of Waterloo Public Health and Emergency Services
Told us we were eligible for the 2nd dose. They knew when we had our first dose and they allowed us to sign up for the second. When we got there they sent us away because it had only been 27 days. Refused to help us rebook.
Samantha Hunter
24.07.2023
Region of Waterloo Public Health and Emergency Services
Extremely rude.Not to mention public health was conducting a dental check that we were able to opt out of, which I did as my daughters dental concerns are being handled within the means of our insurance and according to her needs. She’s a tooth grinder and her teeth are brittle. During the check they literally chipped one of her teeth and then sent me a letter stating it needed to be handled immediately.. she went to school completely fine and now can’t eat or drink and costing a pretty penny out of pocket. I called public health regarding this only to be snarled at. Disgusting.
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99 Regina St S, Waterloo, ON N2J 4V3
Region of Waterloo Public Health and Emergency Services