William Osler Health System - Etobicoke General Hospital

If I could give a minus amount of stars I would. The emergency service at this hospital is absolutely atrocious. The staff are very under qualified and unprofessional. There is just so much disorganization going on at this hospital. I spent over 12 hours in the emergency and I still have not received a response from anyone and had to attend another hospital to find out what was wrong with me. Upon arrival, there is absolutely no direction, and if you sit and try to be patient, this does not help, as you get overlooked. The staff do not know what they are doing. There is no coordination between the staff and doctors and no one listens. Don’t go to this hospital you might end up dying instead of getting help. Management needs to step in and look at the work done, or should I say not being done at this hospital. Avoid at all costs.

First things first - this rating would give everyone a better understanding of how it serves people which is a serious issue. My review will prove and stress other reviews of people who went to this hospital. One of my friends went to this hospital for their first child birth. Nurses act like we’re supposed to know everything they know. They’re very rude so they almost feel patients feel like they’re not in Canada. No instruction was given to the mom unless we asked for anything. They make you feel down instead of consoling you when you most need it. Kept us waiting for 2 hours until they check the car seat setting in the end.

My mother is a 4th stage cancer patient admitted to the hospital. She had symptoms of Ascites. Doctor did ultra sound, x ray and confirmed that its nothing and will be ok. Next we took her to Princess Margaret and doctor confirmed after an ultra sound that it is Ascites. How come a doctor not able to identify a disease when I can also see the symptoms.Also, rude nurse not at all helpful. No coordination within teams and slow processes. Nurse don't have a diarrhea medicine and won't convey message to the doctor. When I request a change of mattress as my mother is having back pain on it, nurses want me to talk to the management.

Had a very negative experience yesterday..came in to the emergency department when i had a severe headache, neck pain, ear pain that i could not tolerate around 7pm.It was not busy at all.Registration was pretty good.When i came into the doctor.He said you look perfectly alright. Why did you come here in emergency, wasting our time. He told me that emergency is for those patients who are dying, had a bullet shot, who cannot see at all, who are dizzy and cannot walk at all.He did not even ask me what my problem was. Just saw me and told me to walk and i walked and told me that i look alright to him and told me You can go now.Like seriously, this is the treatment we patients get from Doctors in Emergency. Felt like crying. Worst experience in Etobicoke hospital.Will never go there.Please terminate that sick , non hearted doctor right away who does not even care for his patients at all.So disappointing.Minus stars,stay away from this hospital Please.

I came here with mental health issues I wasn’t feeling well. As soon as I entered the emergency department I was looked at and brought to a different section. Doctors and nurses were so helpful and understanding. I got the helped I needed in an emergency. Of course just like any other hospital the food was not good but the night’s snack were.Definitely a hospital to go if you are feeling down depressed and honestly need someone!

I came to William Osler to deliver my daughter (my first baby) back in December and it wasn't a great experience with the hospital (the birth itself was great). My husband and I found them to be disorganized and once I had given birth, I was very much left to my own devices. Each nurse who came in to check on my daughter and I seemed to have different information and seemed to expect me to just intuitively know what to do. I'm lucky I have a very supportive partner who was there with me every step of the way, but if I had to do this alone (for example: if it was 2020), it would have been a very scary experience.I do want to note that there were a couple of really wonderful nurses, but unfortunately they weren't exclusively looking after me and there were some equally not- so- great ones that soured the experience for us.Lastly, they forgot to submit our daughters health card information, meaning she has been without a health card for months and we have had to go into Service Ontario to manually submit it. This has not been ideal with a newborn baby. Unfortunately I would not return nor would I recommend William Osler.

If there was a negative I would have given that, unfortunately that isn’t the case. This is the worst hospital I have ever been to. My family member was diverted off a plane on a medical emergency and we have been sitting in this dump for 5 days with a 90 year old man who is getting more agitated every day. They have held us hostage here dragging out our stay. We need to leave here and they won’t give us clearance to travel and we need it to get this man home. They are charging us $3000/day and keep delaying clearance or discharge. We have changed his bedding, we have showered him, we have had to ask for meals to be brought to him. We have stayed with him overnight, we have had our meals in the room to be by his side and someone told us after 5 days of helping him we’re not allowed to eat in his room. What an absolute joke!!! The bathroom has been cleaned once, the floors have not been mopped over, general hygiene for a hospital is zero. In a nutshell, if the choice is going to this hospital or death, choose death. You’d be better off and experience less suffering!!

Unfortunately stuck here as St. Joe and mississauga trillium too crowded. Admitted yesterday and Emergency was pretty good but here in cardiology, not good. Nurses do not seem well trained, or maybe over worked, or something but I have been to the other 2 hospitals and they really seemed much more dialed in.

Went there on weekend as i had a terrible headache and neck pain.taken so many medications but nothing improved. Walk in clinics were closed but had to go to emergency.Staff was good.Doctor was horrible. Never seen such a heartless and non compassionate doctor in my life. It was not at all busy. No clue why he was working when he don't know how to speak to his patients.He said what's your problem now?Told my head is paining a lot and my neck is painful too.Told me it's only painful, doesn't mean that you will die. He looked at my face and told me you can go home and not to come to emergency when your head or neck is paining. He also told me that emergency hospital is when someone is dying but you are not dying at all. He also mentioned that emergency hospital is for those who come in an ambulance.I was like shocked by his words. One of the worst doctors ever encountered in my life.So frustrated.Wanted to argue with that rude doctor but i was in so much pain, that i just left for home and cried the whole way to my home.Avoid this hospital at all means

I've been to this hospital several times for my family and myself and although I've had good experiences the bad ones are just awful. And they outweigh the good. Just look at the reviews. You got to appear to care about people. This is a career you all chose. Get it together.