La Senza

Walking into this store, I could see that it is well kept, clean and nicely organized. The employee at the entrance greeted me as I walked in. The staff on the sales floor was approachable. There was a good amount of stock and plenty of selection to choose from. The cashier was friendly, helpful and handled my transaction promptly.

I had a pleasant experience here today! Evelina (I'm sorry if the spelling is wrong) was absolutely lovely and very helpful. Thank you so much Evelina for everything you did!To higher management, please give this wonderful employee a much deserved raise!

One of my friend went in to ask if they were hiring and the lady looked her up and down and said No in a very rude way. Looking at the older comments this isn't even the first time they are blatantly body shaming and being rude to customers as well. I'm surprised there hasn't been made any changes to that in spite of all the previous comments.

Good shopping experience. Mariam who is one of the sales associate is very personable and knowledgeable.

Okay today 14th Oct , I went for shopping stopped by . Decided to buy some lingerie and ended up meeting these girls there whole had 0 cx service skills , a very rude arrogant , idgaf attitude walking doing nothing and let me tell you the manager or the older lady who was in charge was just amazing but how many can she handle and those girls . Don’t work in such places if you have such attitude total bs experience . I am a regular shopper but this was the first time when I had this experience that even here in Mississauga . Sucks .

I went to this location today and honestly it’s the most hostility I’ve ever been faced with shopping anywhere my entire life. My sister and I are both young, her only being 13 years old, and three older ladies continuously asked us whether or not we needed help even when we declined and said we knew what we were looking for. Her and I were literally cornered in the back of the store and not allowed to move by three staff who were acting like we were stealing when we’d only been holding one item each which we put down in front of the staff. I work in retail so I get it, loss prevention is important, but like we hadn’t even had the chance to even look around the store at all. And after telling the staff we were not stealing and they were making us uncomfortable they didn’t leave us alone so we just left. Older staff needs to be reprimanded because according to other reviews this isn’t even the first time.

I visited this location to exchange a bra that I bought at a different location (it fell apart with the wire hanging out). I showed the staff member there who I believe is the same European lady (Kasia?? I believe) other reviewers have mentioned. She agreed to do the exchange but accused me of not being fitted properly and it being my fault due to the cup size being too small. She forcefully made me get measured again and very loudly began to tell me off for not knowing how a bra should feel. I explained to her that after recently having a baby my body shape has changed but she continued to make me feel bad. She was so loud and I heard another staff member laugh. I felt like a teenage girl being reprimanded and unbelievably embarrassed. I'm giving 2 stars for the product exchange but the customer service, body shaming and tone of this staff member needs to be addressed. It's a shame there aren't any other closer locations as I do love the products and have been a customer for many years.

Wife loves this place but you have to do something about the lines and time spent in one. Not all your clients are little girls with nothing else to do in their day

Be aware of the old lady working in the store. She is so RUDE!!!!!!!I wish there were zero stars to post for this store. I went there yesterday to return an item, and the old and white lady was so rude. She made me feel as if I stole the item. Do you really need to be that rude? If you don't want to return an item, you can just say so. You don't need to be aggressive. This shows that you really hate your job.I don't know how people like her can work in a retail store and has zero customer service skills.

Just wanted to share my experience here today. Maryam was amazing, she helped us right when we came in she made amazing recommendations, she made my sister and I feel so comfortable. Square one is far from our house but i’d always make the trip down just to have her amazing service again :) thank you Maryam <3