Running Room

They were completely unhelpful. We had a unique situation with a shoe requirement and instead of helping us find a solution we were told that they don’t measure feet, they only have one black shoe, and they don’t carry it in the size we think we need. I had been told they would be knowledgeable and helpful and they were neither.

I had two ladies at the store when I entered to browse through shoes I was hoping to purchase. They were a little odd and what happened was that they kept cutting in between me talking and when I tried on some shoes, rather than listening to my needs, they “ordered” me to walk so that they can do an “assessment” and narrowed down my shoe choices to two pair of shoes. When I was generous enough to not fight them and try on the recommended shoes, they brought me half a size bigger than the size I wear and says they will do a “toe check” and when they did, they told me it was the right size for me. Frustrated at how rude and odd they were acting, I just decided not to fight or confront but to buy the pair as I did not feel comfortable asking them to try on the size I usually wear as I still found the shoes pretty comfortable. When I came back home and brought them to wear at work indoors I found them to be too big and my feet didn’t have enough support as there was too much room in the shoes as to what I normally have. Now I have to waste my time going back to exchange/refund these and deal with some odd people that are rude and bossy when they are only working at the shoe store.

Went in because my wife's Hoka shoes have fallen apart after 6 months of light use (and walking only), and we were told it was our fault and somehow cotton socks were the culprit (even though we wear wool socks)... These people at this location are terrible. Won't be back ever.

Poor Service. I have bought many running shoes in my life, including at the running room, and this is the first time where the store employee was unable or unwilling to help more than one person at a time. You don't have to stare at the person trying out the shoes they just put on, you can help someone else in between, especially since there was only two of us in the store. she could have asked what I needed, and if while she was going to the back if there was anything she could get me...just saying. Ultimately, I left and will find a different running room to shop at.

My wife and I had just purchased two new pairs of runners ($400), and have been long time supporters of Running Room and this location. Disappointed that brick/mortar store personnel comment about real customer service rather than online ordering. We dont get a call about about our shoes being in, but we have to contact the store, only to find out that the shoes had been there a week. Response:. We emailed you the shoes were in! If I only get an email confirmation anyways from the Running Room, I will purchase runners from online going forward. Customer Loyalty/Store Service goes both ways.

Was there yesterday, after researching online for the *best shoes for me*. Rob helped me out, made an assessment and showed me one shoe to start. Turns out, it was the SAME shoe I had researched. Then we found out it was on sale! After today's 5k run, my feet are feeling great. My hips and knees don't hurt, yet. Now off to stretch! Thanks again, Rob!

Great experience. Had to prepare myself mentally to go in just because buying runners is like buying jeans or a bra! But I got there, Bev brought me 2 pairs of runners and that was it. I did have to order the regular width, but no biggie. Easy Peazy!

Had a very recent issue with quality of runners bought in April. The regional manager was quick to respond and the matter has been satisfactorily dealt with. I have been buying my runners from the Running Room for years and I am happy to continue to do so. Not sure if I will return to the Crowfoot store as the staff were not at all sympathetic or helpful but there are lots of the locations!

Will never return to this store! The lady there is rude. I asked about the Nimbus Gel 25 and was told they were not released ( they were released on Feb1st) I asked when they were to be released I was told “ they will be released when they are released” . Never again smug lady! Actually not the first I have had a bad experience with this lady.Remi