Embassy Suites by Hilton Montreal

Great hotel. Got upgraded to the Presidential Suite and was pretty amazing. Great room and spacious, shower was tiny though. Staff was great, food and drinks were good. Location was in a good spot to walk everywhere too. Would definitely stay here again.

Can't beat the location! In the heart of it all in Montréal. Our room was great! Elevators were very busy. Be prepared to wait a while. Parking garage is a nightmare with very narrow curves that cannot really accommodate 2 cars at a time. The breakfast was basic with them running out of items and not being staffed enough to clean the tables quickly when people left. Overall, I recommend this hotel.

I'd like to give the staff a 4 star review because of the kindness, politeness, & professionalism...but I can't. Every employee I delt with was great but everyone of them new 1 thing - there is no wifi in this hotel. I didn't come to Montreal to hangout in my hotel but my teenage daughter felt differently.Don't book this hotel if you need wifi. We never had it.

Location was perfect as I was attending a conference literally across the street. It was a lovely suite. Much fancier than I expected or needed. It was a nice surprise. The bed was extremely comfortable with lovely linens. The room was very quiet. The kitchen area is very nice with a full size fridge and dishwasher. I enjoyed the spa tub and very nice soap, shampoo, conditioner and body lotion provided. The breakfast was standard hot buffet but very delicious, good quality - hot and plentiful. I had a very nice hamburger one evening in the restaurant. All the staff were lovely and helpful. The concierge was wonderful and took very good care of me throughout my stay.The wifi was terrible. Really really bad. But I have a great data plan so it didn’t matter to me and it didn’t affect my enjoyment or satisfaction with the whole experience.

Location is perfect for seeing Old Montreal and other parts of the city. Rooms are large and service is excellent. Love the breakfast and happy hour provided in the price. We received outstanding service from Betty at the front desk. Betty was warm, welcoming and consistently helpful.

Really friendly staff. Great breakfast. Finding the parking was a bit tricky for someone who isn’t from the city. Could use more signs. Very close to the Metro! Super convenient location to explore Montreal. My room was massive. Took off one star because the bedding was quite thin and my room was cold even with the heat on max. Despite that the bed was very comfortable, and no bed bugs!

We stayed here for 7 nights... I was a bit skeptical after reading through the reviews at first, but I think some of the comments are over the top. First, the service is pretty good, very responsive and excellent in the restaurant. Each guest gets free breakfast and drink (incl. alcohol one) per night of staying. The breakfast is good (has everything you would expect). The only improvement they need is to modernize the hotel. It is a bit dated now, it would be hard to compete with the newer hotels. Our toilet was leaking but the hotel immediately put us into another room.

The rooms are spacious and clean. The location is great, very close to old downtown and the restaurants. But here’s why I’m giving them 1 star.My car was stolen on May 21, 2023. Sunday from their own garage. They claim that it was a public garage however Embassy is the one charging you for parking in the garage. The morning my car got stolen, I to the front desk after I realized my car wasn’t there, security came and told me that when he did his rounding at 6am, he said he saw 3 guys broke into my car and drove away with it, he witnessed it and did nothing, not even called the cops after the incident. Because the cops weren’t called until I went to the front desk and complained. I was able to retrieve my car back due to GPS system but my car was trashed.Another frustrating part, as a Diamond Member is that there were no managers or supervisors that day to accommodate or sympathize with us. The only people who were there to deal with all these were the clueless receptionist with no idea what to do either. I expressed my disappointment and asked the front desk to inform the management and I would like for them to call me. What’s crazy is that after all these, I found out that a week before there was already another stolen from the same Embassy suites hotel garage and still they didn’t do anything extra to prevent future crimes like this. Let me stress this again, it is a paid parking garage at the hotel hit no security or cameras to protect your vehicles and guests. Until now, I’m still waiting for management to call me so we can at least discuss my concern. Me and my family were very disappointed.

WiFi is terrible. Not able to connect to wifi even with a promotional code. Front desk was not able to help. Hotel is dated. Broken lamps which were fixed, no coffee cups so I had to ask for some. Rooms are spacious and clean but for the price it should have working WiFi. Parking is expensive. Bathroom is huge but the shower is tiny, as if an afterthought. Cheap shower. Lamp shades were dirty and dented. Arm chair stank of body odour. You do not get what you pay for.

Room is so spacious, clean, and neat. Staffs are super accommodating. I want to give a big thanks to Donald the concierge supervisor for being very kind and helpful. I will definitely recommend this hotel and not to mention the location is an A+ (closeby to every city corners).