Cauley Ferrari of Detroit

Got an Estimate on my tesla collision repair November 2022 because they are tesla certified and was told it will take 6-8 weeks to get the door and I would be contacted after parts arrival to set up an appointment to get my tesla fixed. I have called and talked to multiple people multiple times and its always 2 more weeks OR SOMEONE WILL CALL YOU BACK!!! and most of the time no answer so I would leave messages with no call back. Going on 15 weeks HORRIBLE CUSTOMER SERVICE.

The experience I had yesterday was more then 5 stars! I’ll start by saying walking in to any dealership let alone a Ferrari dealer is intimidating on its own…. I walked in where I was greeted by two extremely nice young ladies.. after looking around for a few minutes one ladies directed me upstairs where I got to see even more beautiful cars and learn a little more about the Ferrari brand and the history! Just how polite the staff was to me and I wasn’t there to purchase a vehicle. Just shows the level of customer service your dealership provides!

In early December 2022 (a few days after taking delivery of my first-ever Tesla) someone had accidentally backed into my 2019 Tesla Model 3 AWD Long Range Performance while it was parked in our Church parking lot, cracking the front bumper right above the fog light on the driver's side. Since my vehicle was parked and I was not operating it when the accident occurred, the offender's insurance was required to pay for repairs.When I searched Tesla's website for Tesla-approved collision & repair shops in Michigan, Cauley Ferrari of Detroit was listed as the closest one at 89 miles away. And now, after the fact, I am so grateful that I chose Larry Canovas and his team at Cauley Ferrari of Detroit to repair my cracked front bumper! Not only was their workmanship on the front bumper *FLAWLESS* (I'm also happy they offered to not reattach the front license plate mount to the new front bumper), but they even detailed the entire vehicle---inside and out! Aside from how beautiful the repaired vehicle looks, it operates just as well as it did before with the ultrasonic sensors in the front bumper all functioning as expected.Not only did I enjoy the outcome of their work, but I also enjoyed the accommodations and the mindfulness of Larry in the time leading up to my service appointment. Since I live 2 hours away from Cauley Ferrari of Detroit, it took quite a bit of planning. Larry suggested I use the Hertz in Auburn Hills that they have a partnership with so that I could have a Tesla Model 3 to rent while my vehicle was being repaired. He even made sure that the rental was on-site for me when I arrived to drop-off my vehicle so that I could be quickly on my way back home after drop-off! Now, THAT is service!I would highly recommend anyone in Michigan looking to get their Tesla vehicle serviced by a Tesla-approved collision & repair shop to look no further than Cauley Ferrari of Detroit because Larry Canovas and his team will take *extremely* good care of your vehicle, but more importantly, they'll take really good care of you!

I had the opportunity to work with Tom at Cauley. To say he was a great person to deal with would simply not be saying enough. I bought what was most likely the least expensive car they had for sale, and he treated me like I was their number one client. He sent me video's and pictures that were beyond my expectations. He overdelivered on every aspect of the sale. To anyone thinking of making a purchase at this dealer, I can tell you, DO IT. I bought a 33 year old car, sight unseen! And could not be happier. Thank you to Tom and Cauley Ferrari. Mike.

Extremely nice dealership with an amazing owner. Its really cool to see all the cars and than go upstairs to see a little history on ferrari. Its also really cool to go to the car shows there in the summer. Keep up the good work

Awesome job!!! Shoutout to Joe/Marcus (service advisors) and Tim/Bob (service techs)!!! Annual completed on '06 F430 (all fluids) and the car runs better than ever. F1 shifting sooo smooth. Joe/Marcus excellent follow-up and Tim/Bob nailed the service in a day. Could not be happier. These guys are wonderful.

Great staff members, very friendly and knowledgeable. Great experience, top notch service. Will return for sure.

Do not take your Tesla to the body shop here. They did fine work but the manager is rude and they are very lazy and stubborn. They refused to do anything electronic with my insurance company ie video chat, use their portal. It’s 2023 give me a break.I should send them an invoice for my time because I had to be the one to contact my insurance company and try and fix the many issues they had. It took them a month for a simple bumper replacement. I know options are very limited but take your Tesla elsewhere!

I was in the area visiting a relative and decided to stop by on my day off. I was greeted and assigned a sales associate, Thomas Shugars. I explained I wasn't in a position to purchase a vehicle today but I was interested in seeing a used 599 GTB I saw on their Facebook page. Thomas was an outstanding host. He made me free comfortable while I looked over that beautiful car. He showed me the rest of the dealership and gave me the full customer experience. He showed me a rare 599 GTO they had in stock. I truly appreciate Thomas' attention and how he made me feel comfortable in their dealership.

Had collision work done through insurance on my Tesla.Insurance wrote for a wheel alignment and 4 tire balances.THEY DID NONE OF IT. 1 week later the car still had shakes. Car was out of alignment, and all 4 tires were off balance 2-3 oz.Yet will happily lie about it on invoices.