Surplus Furniture and Mattress Warehouse

Was greeted by friendly staff, quick to answer all my questions. I wanted to substitute one piece for another, no problem. When I arrived home, realized the 2 bigger pieces wouldn't fit, called them back, they switched my order back with full credit. Next day delivery with all pieces in tact. (Unlike the brick that took a month and pieces were cracked snd split)

Get your mattress from anywhere else. I swear I received a different mattress from the one I tried in store. This mattress isn’t soft at all.. Mattress was warped being slammed thru my doorway and is continually making my back more sore because of so..and if you removed the mattress from packaging (like most would) and notice the issue the next day, you won’t be refunded or credited. Go to the brick or literally any other store. Horrible, horrible experience. $600 down the drain. Thank you very much.

Great experience, Richard L and Jack S, really went above and beyond to make sure I got what I wanted. I've had my furniture for 2 weeks very happy with it. They said it was easy to clean up messes from my kids. They were right, the microfiber Ashley sectional has been great. I will return to buy more furniture from Rich and Jack again in a few months. Really went above and beyond.

I bought my Ashley couch here, It was last years model type deal. They gave me a great deal on a floor model, the trade off being there’s no warranty.The back wear-house associates were very helpful in answering all my questions when they were loading me up. They helped me fit everything in just right and even offered to tie it down. I tried to tip them but they wouldn’t take it because of company policy or something. I really wish I could have tipped them of all their hard work, those couch parts looked heavy!

Yesterday I went into furniture surplus; went in looking for a dresser, the girl who greeted us was very polite and tried to work with me, she then had the assistant manager Justin come give us a hand, while she went off and finished the paper work she was doing upon my arrival. Justin did not try to sell me anything; just sat back let me browse and holding a friendly conversation. When Justin seen me struggling with a decision due to needing a lot of drawers and deep ones at that, he then showed me the one I bought; 8 drawers fairly deep and it holds all my cloths I’m very satisfied, I walked out with a dresser and a chest for my step daughter. Thanks Justin and the wee lass working yesterday.

The products here are more often than not horribly handled on shipping/receiving resulting in damaged or defective products in some shape or form. This includes (but isn't limited to): Mattresses, Boxsprings, Sofas, Loveseats, and Bed Sets. No inspections are conducted on products coming into the store, and all responsibility gets passed off to the customers.When you bring damaged products up with the staff at the store, they will more than likely try to bribe you to keep the damaged furniture or dismiss your problem entirely. The store has no intention of repairing anything. Instead they will tell you to buy the parts for repair yourself so they can credit" you on them. If you bring damaged products back to the store

Fantastic experience with this store, it’s employees, and delivery folks! They knew all the options that could work for what I wanted and helped when my original selection didn’t fit through the awkward entry way. Fantastic service, very friendly, fair prices. Definitely will be going back for more furniture in the future.

Staff were excellent and very helpful as well as being informative. Even had a sense of humour. Gave me suggestions on the best mattress for my back issues and let me try out several beds. They also did a great job on helping me secure financing and making arrangements that were easy for me. Totally happy with my experience and will be returning to furnish the rest of my new place. Awesome!!!

Price is good, delivery is horrible. We purchased a bed and told them to deliver it 7 days from purchase then on the day of delivery told us they would deliver between 4pm and 7pm but didn’t deliver on time. When we called the delivery company they said, “we will be there shortly”; waited some more time then called furniture surplus and they told us, “we are running late but it will get delivered today”. We asked them for a ballpark time so we can update our plans and they said, “well when the truck gets back here we will send it out within 20 minutes”, I wanted to ask when the truck will get back but I was just tired and frustrated with waiting almost 4 hours for a delivery I arranged a week ago..Surplus store; quick to take your money but terrible at actually delivering your purchase..Whatever; I give up…

Hands down the best customer experience I've ever had! Staff are very friendly and very knowledgeable. I came in for a bed and was a little overwhelmed, not really knowing what I was looking for. The employee who helped me quickly figured out what I needed and showed me some options. I ended up picking the mattress she recommended because it felt by far the most comfortable and at a very reasonable price. I never felt rushed or pressured, and I never felt like she was trying to upsell me. She just genuinely wanted to help. Thank you for making buying a bed an enjoyable experience :) I will most certainly be coming back here next time I need furniture.