Lids

Rudest customer service ever. Would give 0 stars if that was an option. I called to see if they had an alternative size in stock for an exchange of a product I purchased 2 days ago. When I called, both employees spoke to me rudely, for no apparent reason. They were unnecessarily disrespectful, stating that they have never heard of the product, and refused to search up the product code. As someone who has worked in retail and customer service, this is a prime example of terrible customer service.

Absolute trash quality with customer service and horrible experience. I went in thinking I lucked out, because I was the only customer in the store. It was too good to be true. Only a male employee was sitting at the register machine and I wouldn't say he was working hard... Do employees get paid to play on their phones and ignore customers?Since most of the products were overpriced, I had to make a wise decision with selecting the right hat size and symbol of whatever was available. The male staff didn't get up from his position at all, nor ask of he could help with assisting me in any way possible. After spending 15-20 mins in making my decision, the man took a deep sigh of relief and said Finally" under his breath. I don't know what his problem was

Terrible!I went there and 4 employees were on their phones and when I asked some question, one of them kick me out for the another one, and then another one, and the last one.Sounds like nobody wanna work.Even this terrible experience I know the products are high quality and I did my order, that I paid almost 100$ for one embroidery hat. It would take 3 business days to done, but guess what?Nobody call me back, I just called and they said excuses that it took longer to do, because I have my own logo, and it will take one more day.COME ON!!!What’s the kind of customer service is this?

L customer service. They didn’t say hi, didn’t explain the promotions, they were having their own convo among themselves and when it came down to checking out they didn’t acknowledge you until you said something. All of them need to quit if they don’t like their job

Very bad customer service.... they seemed bothered when I asked for a colour of hat i wanted.

Love this shop. Lucky, the Store Manager, is an absolute delight and his embroidery skills are the best in the city. He can customize hats, towels, jackets, hoodies, almost anything you can think of. All my custom projects and gifts have been crafted flawlessly, usually with same-day turnaround.Thank you, Lucky + team, for always delivering!

Their customer service is sooooo trash. Their employees look like they’re dying. No one greets you. When speaking to an employee they give attitude. Cashier didn’t even say hi, ask how I’m doing, not even have a good day. Other reviews say the same thing too. Manager should teach them a one two on customer service. It’s not that hard.

rude manager, rude salesperson.they don’t honour their own return policy after 3 days and instead accusing you for returning worn caps. don’t recommend at all. ripped off shop

Terrible customer service. Manager avoid return and exchange hat after 2 days.they act like thief to me.

The worst customer service I’ve ever experienced in my life.It’s my question that lids company based on what they choose their managers, who was so rude and he became mad when I was trying different caps.Even he didn’t honour their own return policies.Never ever go this shop again