Shoppers Drug Mart

Review of Pharmacy: I have been going to this location for twenty years and unfortunately since ownership has switched over the customer service and attention to detail went downhill. I was very disappointed the way everything was handled. Staff have turned over as well, in the end I transferred my file to another pharmacy.

This rating is for the pharmacy. If they tell you to wait 20 mins, it's more like 4-5 hours. Last time they had my prescription at 6pm. I came at 10pm and was told come back tmr morning. I came at 5pm next day then was told my item was on backorder. Huge waste of my time I could of took my prescription somewhere else

I recently had the pleasure of speaking with the incredible pharmacist duo of Pharmacist Marwa and her amazing assistant, Toni during a phone call, and I must say it was an absolute delight! From the moment they picked up the call, their warm and friendly demeanor put me at ease. Both Marwa and Toni were attentive listeners, patiently addressing all of my concerns and providing me with thorough and accurate information. Not only did they possess a wealth of knowledge, but their ability to inject care into the conversation was simply outstanding. Their sincere concern for my health moved me and convinced me that I’m in good hands. I truly appreciate their expertise, professionalism, and their ability to take good care of me. Did I forget to mention that this happened during a phone call? I can’t even begin to imagine how it would be if it were in person. It's refreshing to come across such a dynamic and helpful pharmacist duo. I highly recommend contacting Pharmacist Marwa and Toni for all your pharmaceutical needs—prepare for an exceptional phone call or in person experience!

My daughter had an allergic reaction, and the pharmacist was extremely knowledgeable and helpful. I was very impressed by her attitude and professionalism.

Kennedy and lawrence shoppers drugmart, 1 star is probably generous considering the customer service is bad. I refiled my prescription thru automated phone. They made me choose which time and day you need to pick it up. But it turns out that is useless my medication was'nt ready for 3 days. I called early so I wont miss a day for my maintinance but its disappointing. I came a week later only to find out that the prescription is still not ready then the pharmacist told me that i had to choose a different generic brand or else i had to wait for more days to get it. I will definitely take back my prescrption and go somewhere else cuz this isnt the first time. Avoid this branch, just go to a different shoppers drugmart location. Everytime i come to get my prescription, always bad experience. Not worth it.

Took 10 minutes for pharmacy to pick up the line. I asked a simple yes/no question and that was responded to by putting phone on counter for 10 minutes then put me officially on hold for another 25 minutes without saying one word.I eventually hung up without an answer to see the call lasted 46 minutes. Unreal.

Never more than 1 cashier on shift and there is always a line up. Self-checkout machines do not take cash and there is no discount for using self-checkout. This leads to excessive wait times for 1 or 2 items. The pharmacy never picks up the phone anymore, and there are delays all the time, leading to poor quality customer service and frustrated customers. I recommend this store hire additional service staff to operate the vacant checkouts and pharmacy members to pick up the phone to avoid delays. I do not recommend this store until improvements can be made.

Feb 15/2023 I went to buy aspirin, 1 item and the place was not busy (no one else in check out line) cashiers not busy BUT I was directed to use the self checkout!! She could only check out cash only!!! Sorry why should I work for Shopper's and self checkout?!!

If I could give no stars I would give absolutely 0 stars based off the pharmacy alone. The pharmacist and his assistants are the rudest people ever. They barely have any knowledge about medication. They've given me medications that shouldn't be mixed at the same time before. They have 0 customer service skills.. And they don't know how to answer questions properly about medications.. This can be absolutely detrimental to someone's health and life. Pharmacist apparently runs 3 pharmacies, I don't understand how with such horrible people skills. It's pretty sad and pathetic that the patient knows more about the medications than the actual pharmacist himself.

I went to buy the gift cards because there is a promotion of pc optimum points. Judy is super nice and patient to went over all the transactions for every single card and she also assisted me on cosmetics question! Great experience :))