Barrie Glass & Mirror Ltd.

Terrible service. I got a quote at least a month ago to replace a doorlite and put some reflective film in the interior of our commercial unit. All I wanted to know is whether they could come down on price at all.I have called at least a half dozen times, sent multiple emails and have received no response from Rick.I got Rick (not sure if he's the owner) on the phone twice where he made promises to 'get right back to me'. However, he does not call back, respond to email or voicemails.I can't believe this is how they treat clients who are trying to give them business, therefor I've decided to shop elsewhere.Beware of this company, they definitely do not appreciate the 'small business' clients and you'll be treated second class by Rick.

POTENTIAL CUSTOMERS PLEASE READ:Please do not do business with this company. It was a mistake that I will not repeat.Ordered a simple screen door on August 17th, prepaying half of the total cost.After 2 months patiently waiting for the ordering and manufacturing with no news, I called them and magically I was told that the door had ‘just arrived’ in their warehouse the same day that I called.Sure it did.I told the receptionist strictly to call me to arrange a date for the installation.Two days later, the installer showed up out of the blue with no notice and no advance courtesy phone call. I was not at the property and the door could not be installed.Now they have once again disappeared- let’s see when they will call and when I will have this door installed. I will update this review accordingly.I will complain to the Better Business Bureau regarding this business.**EDIT** NOVEMBER 13After seeing this review, the business contacted me and threatened to cancel the order if I do not delete this truthful review.An ultimatum was issued by the receptionist Holly Smith on behalf of Rick Brighton that either I delete this review or they will cancel the order and refund my deposit. Even though it is a door that they have ordered, have in stock, and have attempted to install.I replied to them if they keep my deposit out of spite, (provable through emails) it is illegal and a matter for civil court.They have since refunded my deposit.So after 3 months saga and one bad review later, they have forcefully cancelled it.Buyer beware.*Richard Brighton - install my door and I will edit this accordingly*

Had the fellows from Barrie Glass & Mirror replace six foggy thermopane window panes in various rooms throughout our house. We called them Oct 29, they measured on Oct 31, gave a quote on Nov 2. The price was competitive (not the lowest quote) so I gave my credit card over the phone and placed the order. They called us Nov 16 to confirm installing the new glass on Nov 19. The installers were the same guys who measured. They were pleasant, knowledgeable, professional and efficient on both occasions (they were the main reason we were willing to pay a little more). Except for having a clearer view out of the new windows, you would have never known the fellows had been there. I'm calling them again when I get more foggy windows. =)

This company is very polite. I have been coming to here for all my glass repair needs. They have done an excellent for me in the past. I believe tthey will continue to do an excellent job in the future. Thanks to Janka who I have dealt with several times. She is very helpful and wonderful customer service. Thanks for helping me out all the time.

I ordered a glass to be made for my coffee table I paid 97.18$ for glass 19 by 9 and 3,,8 I drove from Midland 4 weeks later and picked up glass that didn't fit.I called Holly at Barrie glass and we measured glass,she had the right measurements,but they mad glass to big she told me to bring glass back and they would order new one,at there cost because it was there mistake, I bought glass back on Friday,she then said they are allowed to get it wrong she had advised them to go smaller not bigger but they didn't,she advised me that she know the industry, I sure don't! She said not her problem now she was not paying,We are now getting new glass made from new company,they said Barrie glass did it wrong,with right measurements we are disputing charge on our credit card,still drove there numerous times from Midland, very poor customer service, not reputable,be smart when you are buying glass,read reviews, we should have

Barrie Glass is a great local business that did an excellent job replacing our showroom glass after the originals (not installed by Barrie Glass btw) became discoloured and failed. The sales staff were responsive and thorough and the installers were professional and courteous. Not only was the price and quality very competitive, the service we received was top notch. We would not hesitate in recommending them to anyone looking for glass service. Thank you for making us look beautiful again! Sincerely. Rick and the team at Barrie Subaru!

Barrie mirror and glass had the longest lead time of any of our contractors, were unresponsive when looking for updates and when they were supposed to do the installation, they didn’t give us any notice of when they would be at the construction site. When they arrived, their installers were professional and worked well, gave us an idea of how long it would take and were pleasant. The glass wasn’t cut to the right length so they couldn’t install the glass properly, however as with our job they were supposed to leave a very small gap between the panes and they left a really large gap and had to calk it, leaving a large line in the middle of our windows. They also calked the end of the windows against the wall which they weren’t supposed to do. One pane was so badly shut they couldn’t even put it in, they had to put in some temporary glass then come back about three weeks later. I felt very sorry for the installers for this company. If they had cut the glass right in the first place we’d have our project done right in a reasonable amount of time.

So far , so good I guess, still waiting on hearing back from them .

Horrible customer service from Bianca. unlike the two technician that came to take the measurements, very polite and friendly.I got a quote with installation, I called back two days later to get a quote for just the glass, she wouldn't give me the quote and told me I need to take the measurements myself and give them to her so she can quote it, even though they already came to take them, she had a very rude attitude.So I would check another place before calling here.

Barrie Glass and Mirrors cut mirrors for our two bathroom renovations. They were extremely helpful and provided excellent and quick customer service. Their price was better than we found online and at the big box stores. We would highly recommend them!