The Pourium

Ok... hard to find a place to start when describing how highly I think about this place and the staff. My only complaint would be that they don’t have more locations.... Ideally one right next to my house. The wine selection is amazing. You can tell they work hard at sourcing the wines they sell. Economically priced wines are available and different then the wines available in the provincial liquor store. De Lucas seem to have wines for every budget. My favourite thing to do is ask one of the staff to find me their favourite wine in a certain price range. You can immediately tell how much they enjoy what they do as they make every effort to help you find a hidden gem. The staff are exceptionally knowledgeable. I have come to the store in shambles after work and have always been treated with the utmost respect regardless of my dress. I am just starting to learn how to appreciate wine. And yet the staff never make me feel stupid or like I should be shopping elsewhere. My friend and I always love shopping there and get excited when we have a chance to go. Special shout out to James. Thanks James you wonderful help and kindness as you help me learn and appreciate your special world. And although I don’t know the other staff by name, they have all been fantastic and I have never had anything less than a stellar experience there.

Robert helped us pick out a few fantastic Rose's for a party, he ensured all the bottles were cold for us, and even helped me out to my car. 10/10 service, we will defiently be back to see him!

TERRIBLE service, ordered a gift basket and was given items in a plastic bag. Not assembled as a gift basket! Ordered on Skip the Dishes and was only delivered 1 out of 3 items. Send my assistant there to pick up the remaining items. Not impressed! Will never purchase from De Luca's Fine Wines again!

Made a mistake purchasing a gift card (intended to buy for Deluca's) and the staff were incredibly helpful with getting us our money back and making the process painless. While in the store I was very impressed by the selection of wines and products, and I hope someone in the future mistakenly buys me a gift card for this very lovely shop.

The staff is very friendly and helpful.

Ordered 2 wines for delivery through skip. Chose the order option as the store is small and feels hard to socially distance in side. The store packaged two completely wrong wines. Big disparity with the wines (white vs red and price point). I called the store and am unable to get a refund or go to the store in person to exchange the items now. Skip does not provide customer service for wine or alcohol delivery orders and has refused to correct the order. Seems like a serious customer service gap going on. Big waste of my time, money, and experience. I Won't be visiting this store or ordering from them again based on this lack of care with packaging their orders and no way to correct the issue. Save yourself the hassle. EDIT - STORE ONLY OFFERED TO ALLOW IN PERSON EXCHANGE AFTER I MADE THIS REVIEW, NEVERMIND THAT I HAD ALREADY CALLED THE STORE TWICE AND WAS TOLD NO AND PASSED OFF TO SKIP. MAYBE DON'T USE SKIP FOR DELIVERY IF YOU KNOW YOUR CUSTOMERS ARE LEFT IN THE LURCH WHEN YOU MAKE MISTAKES.

Always loved this place, but it’s really gone down hill since James left..

Started as a customer and liked the group and selection so much I practically begged for a job...and got it. It starts with great ownership but what becomes apparent even quicker is they are TEAM. If I can’t help someone, without hesitation when asked someone saves my bacon and in turn makes me look good. It is a high energy positive and rewarding experience whether I am at work or drooling over their selection. Stop by and put me to work on pairing up a wine with food occasion or just because. If I am not there don’t hesitate to ask anyone.

First time being here and will not be my last. I don't feel like you get service like that anymore anywhere you go. Robert helped me select some options of wine to try and based on my taste and what I prefer he confidently selected them.Robert also went out of his way to educate me on events that they put on and went the extra mile to find out the meals based on my dietary restrictions. Excited to go back and try more wine suggestions.

Great selection of wine from around the world, staff are amazing and knowledgeable. The various tastings allow anyone to gain experience for the preference of wine(s).