WELL Health - Panorama Village Medical Clinic

Is it not false advertising to call yourself a walk-in clinic when you're clearly not?They make you register and get you in the system and then maybe, if you're lucky, you will be able to book an appointment online for the next day.None of this is explained on their website or office window.

I DO NOT and WOULD NOT recommend using this clinic ever! The manager both past and present and staff are incompetent beyond words, and there is a constant turn over of staff! All the great doctors have left or are retiring bcus of this incompetent and poorly run clinic! The doctors that are there do not care at all about patients, they are there collecting a paycheque that's it! Dr Essam Hamza is one of the WORST so called Dr's that has ever been there and is NOT a doctor but a narcissistic, misogynistic, controlling pig that does not like women!

Hi don’t have a family doctor and i was sick literally i went to 8 walk-ins but nobody accepted me but when i came here they accepted me and after few minutes i got my turn.. great service receptionist was so good and doctor was also so good

This used to be a nice little clinic. I recently walked in, in order to try to see a doctor and was told that I can no longer do that, and that I must book an appointment online from home. Dumb that I can't book one in the office, but okay, so I go home and there are no appointments available for the rest of the year (it's currently July). What a joke. I tried a few other Well Health" clinics and they were all unavailable for the rest of the year. What's a person to do? Is it even appropriate that they continue to call these clinics "walk-in"?"

I’ve been to this clinic since 2019, right even before i got pregnant. When my son was born he got all his monthly shots and check up in this clinic. Me, my husband and my son, all our family doctor is Dr. A. Now that his 18 months, the NEW moa’s told me that my son is not listed as Dr. A’s patient after all his shots and check up until his 12th month. New moa’s here pare very lazy and needs more training.I went there saturday to book my son for 18th month shot and MOA told me to call and do appointment because it’s WELL BABY, now that I called and been on hold for 20mins, the MOA told me to book online.Everything in this clinic used to be good until now. Very disappointing. If you know, you cant book online to your family doctor if you’re not listed under their name, now I have to walk in everytime to get my son’s shots.

My mother will NOT make it to the end of the year with this level of care.My mother has been in pain in the last 6 months. The doctor (S.S.) here has been dragging his feet in trying to get her to a specialist after her cancer removal surgery, or to do a colonoscopy. Now she has not eaten in over a week, is pale yellow and still no referral to an oncologist or any emergency care after multiple ER visits. The receptionist staff have started to be rude since she has been to the location multiple time and they are sick of seeing her. YOU SHOULD BE ASHAMED OF THE WAY YOU ARE TREATING PEOPLE! If you do not want people as patients at least say that. Do not berate them. There is no need for that.I guess being a public company creates a different set of priorities. Any public company has a duty of care to the shareholders over anybody else.UPDATE at FEB 15, 2023: Because the overall lack of care and interest in my mothers case she has just been diagnosed with Stage 4 cancer. She has 3 months left. If her GP would have given a care in the world maybe we could have started chemo early, before she was too weak to even eat.

For our last appointment for my wife specifically called prior to the appointment stating that she is not doing great as it was her 6th month for pregnancy so wont be able to come in to the appointment. The receptionist was so rude over the phone, not sure who it was but wasnt professionalism at all. I did check the reviews of other people for the same thing. The director should seriously take this into consideration as the complains are getting from last 6 months now (with the review I've seen). With today's appointment they charged $50.00 for no show perhaps even after calling in prior for the appointment. Which means they want you to show up even though you are not okay, even though if you're dying. And if you're charging $50.00 then make sure to keep up with the professionalism. If you ask us to come at 10.30 then make sure you take us in at 10 30 not 11 or 11.15 because charging $50.00 is a policy then taking us in and consulting us on time is again another policy to take care of. I learned that Money matter more than lives. So frustrated!

What a frustrating experience. I was booked for an in person appointment at 10:50am and waited there more than an hour for some one to come and see me and when asked reception they said they have no control over what the doctor is doing.Interesting is the entrance door says they are fully booked for the day for walk in and there are hardly 3or 4 of us inside the clinic I am sure there may be virtual appointments but over an hour wait to just see the doctor after booking the appointment. Please fix your booking system are you not booking appointments for 15-20 minutes?? So those who book appointments should not have to wait that long.When try booking online there is no appointment for months and the inside story of the clinic is totally different when you come in to see the doctor. Very unprofessional and unorganized since this practice has been taken over by wellness clinic. I think they functioned well before.

I've had issue after issue making an appointment on their website. Going from walk-in to this web system has been quite the failure. Then when I finally was able to make an appointment, no one was at the clinic for my appointment. This is beyond frustrating.

I went today at 4:45 pm to the clinic and was closed. It was suppose to be open till 6 pm. I've checked the doctor schedule but they are still in January and February is almost gone. What kind of service it's this? The hospitals do not have staff and the clinics close at 4, before schedule. Who pay them if they leave early? I do not think they would go if wouldn't be paid. What a shame of a service.