Popeyes Louisiana Kitchen

I recently visited Popeyes Chicken with high hopes for a satisfying meal but ended up deeply disappointed and frustrated. My experience was marred by multiple issues, ranging from receiving cold chicken to encountering rude service. Needless to say, I will not be returning to Popeyes and will be exploring other options for my chicken cravings.Upon ordering a 16-piece family meal, my expectations were for a delicious, warm feast. Unfortunately, that was far from reality. Out of the supposed 16 pieces, I was given 10 pieces of cold chicken. Dissatisfied with this, I kindly requested the employee to avoid giving me cold chicken when she was preparing the remaining six pieces. However, despite my explicit request, I was still handed more cold chicken. This lack of attention to my request demonstrated a clear disregard for customer satisfaction.To make matters worse, the customer service I received was abysmal. The employee responsible for serving me not only failed to meet my reasonable request but also displayed a rude and unprofessional attitude. Even before I approached her about the cold chicken issue, she gave me dirty looks, which was both uncalled for and disrespectful. Such behavior from an employee is unacceptable and reflects poorly on the overall customer experience at Popeyes.Additionally, the composition of the meal was highly unbalanced. I discovered that my box was filled predominantly with drumsticks and wings, leaving me feeling cheated in terms of variety and value. The lack of assortment in the chicken pieces further added to my dissatisfaction with the entire experience.As someone who had planned to celebrate a birthday party with Popeyes Chicken, this experience was not only disappointing but also left a sour taste in my mouth. I expected a reliable and enjoyable meal, but instead, I received cold, inconsistent chicken, encountered a rude employee, and faced an unbalanced distribution of pieces.In light of these significant shortcomings, I will not be returning to Popeyes. Instead, I will be exploring alternative options for my chicken cravings, such as Mary Browns or churchs chicken.Popeyes has failed!!!!! to meet the basic expectations of a customer, and I cannot recommend it based on my personal experience.

Great staff, fresh chicken and Quick service.front cashier dikshah was super nice and paitence as my kids made it difficult to place an order!

I ordered 16 pcs family meal.. The size of the Chicken legs was a bit big with my thumb!! I asked the girl if its the regular size of a chicken legs and she said said it comes in different sizes but this small?? its really substandard chicken size!!! 16 pcs chicken and it fits in 1 box so imagine how small the chickens are..

Went in and ordered a spicy chicken sandwich combo (no pickles) with a coke and fries and a side onion ring at 1:56pm. It took over 20 minutes to prepare the food and someone who ordered 5 meals after me received their food before me. When my order was ready"

It was really good location for me to eat fried spicy chicken. Very nice staff and location too. I went there many times this location but for last i was really impressed with food and management. I heard Manager is changed now so there improving service and food Quality. At the end i was really good time with friends to spend your valuable money at right location with tasty food. I loveeee spicy chicken sandwich.

Spent $18.99 on a chicken platter, which included 3 pieces of chicken, and I got served 2 pieces of chicken, and then a chicken bone with skin... Why?!? Good riddance, Popeyes. Time to hack your recipe and just do it myself.

Had the spicy chicken sandwich 2 weeks ago and it was way better than the other four locations I tried, probably because they fried the chicken right when I ordered because the chicken was steaming hot and it tasted fresh and was also really tender. Went there again three days ago and it tasted like the one every other location made, tough chicken, soggy bun and a very oily burger overall. You guys really need to be consistent with the cooking.The sprite tasted disgusting (it tasted more of water and sugar than actual sprite) so we told the lady and we got Fanta instead, the employee tasted the sprite and said it was fine, maybe he’s just used to the nasty taste. Check your fountain machine guys.

Ordered a nuggets meal and was not impressed. Firstly, once I placed the order. The cashier went to the back and said something to the cook, as I watched and looked on. The cook was about to take use his hands to put the frozen nuggets in the fryer when the cashier said something to the cook and he took up the thongs to pick up the frozen nuggets. That was one issue I have. Don't these employees have proper training to understand the issue of contamination?It makes me wonder how often do they change their oil?And how they handle our food when we are not watching...These employees need to follow proper protocols when no one is looking not just when someone is watching.Once the cashier observed I was watching them, the food handling protocol changed. Once I collected the meal and went to my car to taste the nuggets. I was not impressed with lack of flavor again. I'm not sure what is going on with the batter they use to put on the chicken, however it was definitely missing.If you look sketchy workers and bland food. This place is for you.Restaurants need to step up as food prices are increasing everyday. Invest in your reputation and consistently produce the same quality and favorable food no matter which location a customer goes to.My too sense again. These chains need to step up and ensure their quality control people are holding the chain locations accountable to produce consistent good food. Otherwise, it will hit their bottom line. This is a turn off. And I will not be back to this location, first and last.

I love their chicken. Not greasy, lots of flavour. Good size portions. My husband got the bucket for Mother's Day. He and I had a good feast for two nights. This is the only chicken I will buy.