Alectra Corporate Head Office

Power outage still down in Meadowvale neighbourhood of Mississauga. Still down yet your Twitter says it’s back up and to call if still experiencing issues. When people call, the phone line automatically hangs up. Despicable corporate governance. No accountability.

So reading below someone had this joke of a company set up an account in his name to an address he does not live at and threatening collections. I can beat that, I can't set up an account in the address I do live at. They won't say what they need from me, I provided a pdf of the land registry with my name as owner. They said they need to speak to previous owner who is deceased. Getting my ouija board out now

This company is absolutely horrible. They opened an account in my name and I started getting bills for a house I don't even live in. I have been calling them for over 2 months to get it sorted. I keep getting told I will get a call back and I never do, Now I have a final bill and a threat they will send me to collections. They admitted it was opened in their error yet nothing is done about. I keep getting told I will get an email confirmation it has been closed, yet I get nothing except more bills. Worst custom service I have ever seen.

Definitely the poorest service when it come to customer service, not sure what kind of staff they have hired, should have been considerate of others problem and not all the more troublesome, so far most stupid experience with them. Had an issue with the bill, out of no where got a huge bill and then no help or solution suggested to me, still hanging in between. Honestly telling you these guys doesn't deserve to work there, working on a govt job getting everything and no respect for others. what goes around will come around definitely. I wish they had someone empathetic working for the people. Especially the escalation department. I am not left with any option but to look for a lawyer.

Google should really re-think an option to have negative stars. Its a pity we have to give one star. Had a chat with a gentleman in the customer service yesterday. If, as they all say, those conversations are being recorded for training and auditing purposes, hopefully my conversation too was captured. Although I wouldn't expect anyone at Alectra to even review them anyway. Long story short, I had to endure a practically one-sided conversation, with my inputs restricted to words of one syllables. It was as if I was the customer service agent and he was the customer. To people at Alectra, I would recommend Toastmasters to improve listening and speaking skills, at least in the Customer Service department.Thank you for your service - or lack thereof.

I have set up autopay my bills and money was not withdrawn. I called alectra and talked to customer service rep in payment division. Once connected, she was eating or whatever, didn't say hello for 2 mins on on-going call. Later, she said, can I call you back?.When she called, I asked her the money was not withdrawn for my bill and today is due date. She said it will not be withdrawn since Bill was generated. What is bummer!! Scheduled auto pay for more than 2 weeks before due date.Asked her, if she can push payment through from system since bank details are already there in the system. She said NO. She said only way I can pay is by visiting Bank in cold winter.When technology is on finger tips, Alectra Utilities is in stone age. Very backward!

I call to find out my balance. I get a receptionist, then transferred to a customer service rep who doesn't have enough time to tell me my balance but does have enough time to schedule a call back in 2 days at a non specified time...HELLO!! you could have just told me how much and I would have paid you right then and there. They are clearly too rich and thus have no urgency to care about collecting from me. Thus their customer service does illogical things like waste their own time and their customers. The energy industry should be more open to competition, i don't appreciate paying money for poor services. If i have a choice, my money goes to people who earn it.

Power surges in my area on a regular basis. Charged a $20 admin fee to add a name to our account, which took them 3 months and countless requests to do by the way. No one seems to know what they are doing or maybe just don't want to take accountability. This is ridiculous that in 2020 in Canada these people are the monopoly, why is there no competition? If they could use the same effort they use in deducting my FULL payment from my account EVERY MONTH to providing a full months worth of seamless service every month it would be great. I understand there will be issues at times, but the regular power surges and outages lately are happening far too frequently.There is a great reason that reviews for all Alectra locations average less than 3 stars. Their customer service and the service" that people pay a pretty penney for are beyond substandard. Sad that people don't have another choice."

They medically discriminate against people. One of very few companies who still require covid vax proof, and supports communism

absolutely disgusting, horrible company!! they cut power off to my physically disabled sister, with no notice. The technician verbally and physically assaulted my father!Alectra used this as an excuse to keep power off for a week . They really screwed us around. we are taking legal action