Swimming Pools Saint John – Premium Pools & Spas

Very friendly, helpful, knowledgeable staff.

Kelly and the staff of Premium Pools have been helping me maintain our pool and two hot tubs for several years now. I am in their store at least 1-2 times a week for water tests and purchasing products. I am always greeted with kindness. Kelly and her staff are very knowledgeable and helpful in maintaining the chemistry of the pool and spas as well as for any repairs or service needs. I fully trust their recommendations and feel very fortunate to have this local business in my area!

Went in to get my pool water tested for my brand new pool, and I have to report that I had a very poor experience.When the results came back, the associate, I think her name was Kelly, was quite rude and demanded that I use chlorine pucks in the pool. While I agree with her that it is probably the easiest solution to maintain the chlorine levels.. the negative way she spoke to me made me feel stupid and disrespected. I am a complete novice with this pool stuff and was just looking for helpful advice. Even my girlfriend who witnessed this interaction felt she was quite rude.She did seem to have good knowledge of how to treat your pool, but I would say that the lack of respectful customer service has caused me to look elsewhere for pool chemicals and advice in the future.

They had what I needed and was fair pricing

Everyone at Premium Pools & Spas has been a pleasure to deal with and my family loves the end result. The pool went in quickly and everything has been working great so far. I can't say enough about how friendly and helpful all of their staff has been. I definitely recommend them to anyone considering a pool.

Great store with great people. Amy was very helpful.

Happy with the service we have received from here. Just bought a brand new hot tub and we love it! We had a slight misunderstanding with colour ordered/shipped, but....Kelly told us they would replace it - but we decided we would keep the colour we had as it is a beautiful colour also. She was great with answering all questions and giving advice also, as were new to owning a hot tub.

Absolutely best place to get a pool, 1st class service, super friendly, knowledgeable and most of all helpful professionals. So happy we went with premium. Highly recommend anyone wanting a pool to use them.

We are delighted with our new pool and concrete patio! Very knowledgeable team at Premium Pools & Spas and we enjoyed working with them. Our hot tub purchased in 2009 is still going strong - unbelievable! This is a great family run local business.

Great place for any pool and spa advice. Great products.