StorageMart

Wow, as usual, customer service is zero. Thx for your offer to charge me more money for a larger unit that is not the size advertised. Can't you just be honest??The space rented is not what was advertised, it's not a 5x8x10, they have included the wall thickness in that measurement, I think. Not impressed as my rental was based on how much room I needed! I couldn't get all my furniture into the unit. Not very happy about that.

The staff on-site was excellent and very helpful. They directed me to the online sign up that led to very significant savings that was very appreciated. Really like our storage unit too.

My first review ever. But the woman working today Sunday April 30th. Was magnificent. There was a bunch of us that come in one after another, which led to it being super busy in a matter of minutes & she was able to keep her cool and help us all in a timely manner. She took a few of us on a group tour to show us all of our storage units. Which I was the further so I was last. She showed me how to use the doors and which way was easiest to access my unit. Would definitely recommend to friends.

It is great to be able to access my belongings in storage 24 hours. All the interactions I have had with the staff have been very positive. My belongings are safe and I have had no worries.

Worst service ever, they increased their rates by 100% in five years. Their elevator was broke for two weeks. And I was unable to get into my unit for four hours because they claim the door wasn't working, in reality their staff didn't show up to work. I lost time/staff wages and contracts on this day because I couldn't access my equipment costing my company thousands of dollars. They also think it's ok to charge insurance even though they knew we had our own coverage. Today we were locked in the building and unable to remove our vehicle or ourselves and NO refund was offered for five days. We were removed from their online system immediately. Run from this business, remove yourself from them as quickly as possible. We never missed a payment.

I felt profiled. The lady who has a long, blonde hair approached me twice and I felt she was watching me. The first time she saw me she said she was doing her walk through. I thought that was weird because they opened after two hours she started her “walk through “. The second time she saw me, she said the same thing which was weird again when they don’t close in two hours. She must be worried about people living in the storage. I was there during the office hours.I also felt there was racism involved.When I signed up for a storage, there was an old white lady who has short hair and who asked me to sign the document electronically. She sent the documents to my email and she was upset that I was slow with signing the documents. I was like I have not received the documents. Then, when I signed it. She was also upset that I was slow to send it. Then, when she showed me my storage unit. She did not mention other access door. She clearly said that I always have to use the back door to get in. It was a hassle because I had to move my entire house worth of stuff going up and down the stairs and walking long way to get to my storage.Then, I saw these people going in the front door or the loading door which could have been so easy for me if I knew.They should get the lift system fixed. It has been out of order for two weeks.

The storage is neat and clean. I wasn’t expecting that the drive through storage unit has wooden floors, for me that was awesome especially in this winter time. And I really love that the office person Shelley is awesome, she helped the customers above and beyond. I’m impressed!

Extremely please with the staff and facility. The staff answered all the questions we had and took us on a tour so we could see the size of the units. Accessing our unit is easy with the loading bay and trollies available and the hours we can access.

North Saskatoon location. Friendly helpful staff, secure building. Locked my unit improperly, they do security checks and notified me of it the same day. Happy with their rates as well.

Excellent service, clean space, easy access and very fair pricing. Super pleased with my experience.