Carleton Place Terrace

Do not let the Decor fool you . This place is terribly managed . The amount they have you pay vs the service does not make sense ! They put their residence in pull-ups because they are short staffed (even if they are not incontinent ). They feed them hot dogs and sandwiches even though they have swallowing issues and offer little to no substitute. If you start to point these things out the manager will instruct staff to not speak to you or take your calls . It’s far worse in memory care as the residence cannot tell you what is happening . The staff do not communicate because there is always conflict . Meds are missed and even dropped on the floor where anyone could mistakenly take it . Residence are left sleeping or even put to bed during the day because that’s how they deal with staffing issues . Do not put your family here until there is management change ! What in the world are they doing with all of that money ? Surely not providing the care advertised .

Recently have started working with Carleton Place Terrace in January of 2021. Since day one the staff and residents have made me feel at home and felt very welcoming.Our home's dog Angel is always there ready to greet you at the door each day. This instantly will put a smile on my face and many others; upon entering into our beautiful home.Our Care staff is exactly what they are called; Caring. They bring joy and happiness to all our residents. We strive to achieve best possible care and to ensure the residents here know they are home.

A very welcoming location and team! They are supportive of the community and caring. Special acknowledgement for Liz who goes beyond when you reach out to her!

The food there is not fit to eat or give to a dog. The care is not good and some of the staff aren’t nice and are very rude to the people living there. I had my mom therefor 6 months and I’m moving her out for the money charged for rent and food is far too much for what they are getting it’s not worth the money it’s too much and they don’t take good care or doing anything with the residents. I would think twice of living here or putting your love one here.

My mum and dad moved here in September. It's a lovely, homey atmosphere. The building is clean and well-appointed without being fussy" and pretentious. They have been treated royally

I just wanted to take a moment to acknowledge a particular staff member at Carleton Place Terrace. I am new to working in the building and was absolutely delighted upon meeting Liz. This is a woman who is extremely passionate about her job (which in this day and age, is a rare commodity) and demonstrates her caring and compassionate nature at every turn. I've observed her first hand, while dealing with the seniors as well as their families' and I am completely awe-struck. I inquired to see how long Liz had been working at CPT and was flabbergasted to find out she has been there for 15+ years! To see a person who clearly loves their job, as well as all of the people they work with and interact with after working at the same place for over 15 years is inspiring! I'm hopeful that Liz is recognized for all of her hard work and dedication, as she truly deserves it.

My mother has been living at the Carleton Place Terrace for a few months now. It was a hard decision, but it was made so much easier by the kind and caring staff. They have been so helpful with the whole process, and have made things so easy and seamless. I know that my Mom is safe and is being so well-cared for. She raves about the food and she loves all of the opportunities to listen to music. She enjoys her daily walks in the courtyard and speaks often of Angel, the resident pup! Her room is lovely and she is very comfortable there.

Liz was amazing in getting my parents moved in on very short notice and giving them the accommodations that they required. Dad passed soon after and the staff has been extremely supportive to my mom. There were a few glitches but nothing that was serious. Overall, I think this is a great place and they are still working with my mom to make her time there comfortable.

I have been involved with the Carleton Place Terrace for many years in a volunteer role and having monthly meetings within the facilities. I have had several clients make this their home and the staff are helpful, attentive and friendly. It was amazing watching how they kept everyone safe during the pandemic while keeping spirits high with residents and staff. They are extremely community focused and I would not hesitate to recommend this home to any of your family.