Best Western Plus Toronto North York Hotel & Suites

Decent hotel. Comfortable rooms and the front staff was friendly (I believe Navi (?) helped us and she was great!). Lots of parking and the area was convenient to get on/off the highway.

We just needed a place to sleep, but somewhere clean. The room was clean enough. I would just like to suggest that the beds don't share a wall. This meaning, our bed and the bed in the room next to us were up against the same wall. It's quite disturbing to have to hear what's going on in the bed in the room next door.

I had a delightful stay at this charming hotel. The staff was welcoming and attentive, ensuring a memorable experience. The rooms were beautifully designed, combining modern amenities with a touch of elegance. Highly recommended!

In town for my wife's father's funeral. Found this bed bug / tick crawling on our bed when we first got there. Disgusting! Did not want to bring bedbugs home with us. Contacted hotel night staff and they dragged us with all our luggage to two different rooms all over the hotel to find one with the two washrooms we had booked - my wife had a badly sprained ankle at the time. They offered us a $25 discount, a room same as our own and promised us the day manager would call us first thing in the morning. He never did. Around 2pm we were back at the hotel and I asked to speak to the manager - not available so I asked for him to contact me when he was. By 5:30 he had not so I called again. Told he was not available but that it didn't matter because they had a report saying the room had no bedbugs. I reminded him I had seen one, filmed one and other staff had seen it. I could hear his manager telling him to tell me that they had a report. I thought he wasn't there!!! They were very snotty in the way they spoke to me. I went down to the lobby, the manager then insisted I had been told I was getting a $70 credit by the night staff because he told them to. That was not the case. Regardless, I got a $70 credit on a $700 bill despite them risking either bed bugs coming home with me or myself or my wife getting Lyme disease from a tick bite (whatever that bug was), being dragged from one end of the hotel to the other with all our luggage while my wife had a sprained ankle, and not being contacted despite several requests throughout the day. We would have stayed elsewhere but there was no vacancy anywhere and we had to be close by for the funeral. Worst hotel experience EVER! I would avoid this hotel at all costs.

Entire hotel smells a bit, nothing too disturbing.The AC unit cannot be controlled. It blows really cold then stops on its own.Vending machine on floor 1 has good selection.

Asked for a blanket and pillows for the pull out bed (which wasn't cleaned sheet was covered in sparkles and a lighter) and the staff member who came to bring it yelled at us basically calling us stupid for not bringing our own and that they didn't have any.Room was dirty and even after two cleanings by staff while we were there a previous users big toenail clipping was on the floor and we found a child's sock under the bed as wellRestaurant is advertised on the best western website as open for breakfast lunch and dinner but when we got to the hotel at 9pm after a day of travelling we were informed that it was only open until 1pm every dayWe are overall extremely dissatisfied and. Disappointed with our stay and will never be going back

Pretty terrible experience from start to finish. I had a few rooms booked for a corporate stay, and my team is still unable to get receipts for our stays. Rooms are small and depressing. I also had a terrible experience personally where one of the staff was very demeaning to me. Avoid if you can!

We had an absolutely terrible experience at the Best Western Plus North York hotel. Our stay was a complete nightmare. The hotel staff was incompetent and unhelpful. The room was poorly cleaned, and it was a struggle to get fresh towels. The so-called Front Office Manager was often unavailable, and when we had a request, it was either ignored or we had to wait for hours. We have traveled to many places around the world, but we have never encountered such a horrible hotel before. On one occasion, when we asked to have our bed sheets changed, we were rudely treated and even told to leave the hotel! One of the front desk agents" named Al-Nawaz insulted and threatened us when we requested bath towels

This hotel cost me over $200 due to their website's error--and I got nothing in return. I spent hours talking to the hotel's customer service and corporate's guest relations and was offered no compensation, compassion, or understanding. With the help of my business travel program administor, I had attempted to book a room for specified dates directly through the Best Western website. In the midst of the booking the selected dates, we were redirected to by the site to set up an account, which we did. We then promptly booked and paid for the room. However, afterwards, it was realized that the site glitched and booked the date that we were on the site not the dates we had selected. I called the hotel to alert them of the error and was told nothing" could be done. I further enquired with corporate guest relations and was told that it was up to the location and not the franchise. Corporate guest relations contacted the hotel to request on my behalf that something be done--that I be offered a credit that could be used for the dates that I orignally tried to book or be issued a full or partial refund. Ultimately the manager Nick responded that there was nothing he was willing to do to make my situation better. I am a person that travels a lot