Shoppers Drug Mart

It's my first time writing a review because my experience at this store is really really really bad. I went there 2 times and both the times the security person asked me and my cousin to drop our bags at the entrance. It was so humiliating and insulting. They were treating us like thieves. Like man we just entered the store and how can you ask us to put our bags????? That was really weird and insulting. Not going near that store ever..

I came to take picture as I changed name and need to update my PR card. Never come to this location before. The lady took my picture and asked me to wait for printing. It was quick. However, when I received I notice that my face wasn’t center in the picture. I spoke to another lady (I forgot both of their name) and she said need to take another pic. The same lady who took my pic earlier took another pic. I removed my glasses during the photo session. She talked to me however I can’t hear proper since I didn’t have my glasses on and ask her to repeat it. I concentrate on what she is saying and grasp that she asked me to put my hair front to cover my ear. What I didn’t appreciate that she was rolling her eyes, raise her voice and showing that she is upset. I won’t comeback even for shopping. We are all the same human with same rights at the end.

If you go to the pharmacy , you can expect very LONG waiting time , and very LITTLE help . They don't offer the direct billing to any company and/or WCB .I only have to say, avoid going there . I got way better served at Rexall

Coralee is the best employee I've ever dealt with and should train other employees how to take care of shoppers. Coralee is always friendly, pleasant, helpful and just plain nice. I am always happy when she answers the phone but I haven't seen or spoken to her in awhile. Since the full time delivery lady, Terry, left there has been a lot of problems with deliveries. Please bring her back. The pharmacist does try to help but it's his employees that ruin his efforts. He told me to call my prescriptions in the night before but the employees told me to call the same day, out of 12 months maybe 4 months are trouble free. Either they aren't filled when promised, deliveries are missed, faxes are missed etc. Many of the employees help as much as they can but some just don't care. My son has waited hours when I was told they were ready to be picked up. It is never the same and things are very inconsistent. Many times the phone is not even answered or I am on hold for 15 to 20 minutes which is very long so I hang up. Please either hire more people or train the ones you have to be more consistent and patient with customers. Thank you.

Today I am totally disappointed with the pharmacy at this location. We wanted to have travel vaccine. Through the shoppers website, we checked availability of date and time for the vaccine. We were able to book for four of us. We also received confirmation email from shoppers regarding the same. When we arrived at the right time for our vaccination with our kids, we were told that the person who takes care of travel vaccines is not available on saturdays! Really? Then why you let us book our appointment and sent the confirmation email? Again, employees were totally unknown to figure out what’s going on or suggest what could be available options they could offer.So please take people’s concern seriously and be accountable to your customers.Thanks!

I unfortunately got to deal with Robin, who is absolutely unpleasant to talk to.My Manulife app was not working, for some reason I couldn't sign in. I usually have everything written in my notes and I showed that to her. She wouldn't accept it, she said she needs to see the card that's where the correct information would be. So I signed in online and showed it to her. That still wasn't good enough. After 1 hour of not being able to do the claim, I paid and took the medication. Area was helping too, atleast she was pleasant to talk to. This Robin woman had not even a smile on her face. People like her shouldn't be in customer service. She said she knows what's right and wrong because she's been doing it for so longThat's where the attitude comes from. Will never want to deal with this location again for pharmacy.

I went today to drop prescriptions and the young lady was very helpful, however when. I came and picked up my son prescription the lady who approached and helped me was very reluctant and unwelcoming, which I do understand maybe she is having a bad day, but that doesn’t justify a rude behaviour.After I paid she then just hand me out all the medication without any explanation, well I can read instructions however this particular incident makes me wonder, am I inconveniencing her. And every time I go and pick up my prescriptions at this location has been great except for this last visit.

I came in to spend a gift card while I waited for my mom at the next door clinic and from the moment I entered the store the security guard followed me. It is unnerving and uncomfortable to shop while an overzealous guard looks over your shoulder. It was disheartening to be treated as a potential threat without any valid reason (I had a singular hoodie pocket on my clothing and it would be evident if something was in there). It is essential for businesses to find the right balance between security and customer respect, I encourage this location to reevaluate their security protocols.

My dad went to use the Canada Post service located inside this Shoppers Drug Mart. He had a really bad experience as the lady on the counter was rude and had unethical behavior. MY dad had the information of the address he was sending the parcel to written on a paper and the staff just had to help him right it on the envelop as he just got his eye surgery done and was unable to write or read small text. The lady rudely refused to help him saying IF YOU CAN'T RIGHT ENGLISH WHY DID YOU COME TO CANADA". That is a totally unacceptable comment specially coming from someone working in Canada post. This location is in the NE community and many immigrants live in the neighborhood so I Just wanted to share the incident to make sure any one else won't have to face this sort of racism from any customer service employee.Thank you"