Sundeck Solutions Inc.

This was the best contractor experience we have had. Our deck was in need of a surface replacement, railing replacement and regrading. We took the opportunity to have an outdoor counter with storage and barbecue, and fireplace with overhead heater, installed (spring 2019). Today, it remains beautiful.Sundeck, in particular Marc and Nolan, laid out a detailed plan and item budget, line by line. With any delays due to weather, or product availability, we were informed as they were informed. Marc and Nolan made suggestions, such as railing upgrades, or barbecue upgrades, but also had more economical suggestions, such as a smooth vinyl deck surface which we ultimately went with, and from a design perspective was more in line with our house than a wood/composite surface would have been. When the wrong doors were sent for the outdoor counter, they were sent back, no questions. When the fireplace height felt too high (correct height according to plan), we pointed this out to Marc and Nolan, who pointed out that sometimes the best laid plan doesn't always feel right, and we made the decision to lower. The site of construction was cleaned daily, and the on site bin emptied as needed. After they were finished, I went to clean up" under the edge of the deck

Marc, Nolan and the team at Sundeck Solutions excelled in consistent quality work throughout our new deck install last month. The entire project (even with all the normal construction activities) was a pleasure from design to final railing install. We are thrilled with our finished outdoor living space. The construction crew were reliable and professional in arriving on schedule and not rushing.They asked for our feedback often. The attention to detail, plus the suburb quality of the Calgary-made railings provides a premium finish. We wholeheartedly recommend the workmanship that Sundeck Solutions provides.

Excellent, 10/10 experience from start to finish. We worked with Marc and his team to install vinyl decking above our ~400 sf carport, along with a new railing system. Having solicited quotes from several other companies before going with Sundeck, I can attest to their pricing being competitive, and their responsiveness and professionalism being top notch. Looking forward to working with Sundeck again for our next project.

We had a custom aluminum railing installed on our new deck and it is amazing. The quality of the finish, the welds and the fit is top notch. This will be the last railing we will ever need and it was well worth it.The attention to detail is second to none, the measuring was spot on, the fabrication department did a perfect job, the color coordination with the house trim is perfect, it really is a professional job.

Awful experience with Marc and Sundeck Solutions. True test of character when things don't turn out right. Simple one piece railing spanning post to post not installed square, looks bad. Never communicated to us that it would install that way. Very fast turnaround from being told face to face it was important and they wanted to make it right to an email saying they wouldn't be doing anything further and here is your invoice. We would not recommend and wish we didn't get referred to this company.

For the last few years our upper deck had been deteriorating and so last fall I looked online for a firm to rebuild it. One of the builders that looked promising to me was Sundeck Solutions. Our next door neighbour had had their deck rebuilt several years ago and when I talked to them I found out that Sundeck had built their deck and they had only good things to say about their experience. So I contacted Sundeck and made an appointment with Marc to come out and give me an estimate of what the rebuild would cost. Marc walked me through the various options for a rebuild and pointed out that the old deck was not built to code and that would be a problem if/when we tried to sell the house. On the basis of Marc advice we decided to go for a complete rebuild and Marc gave me a detailed estimate of the cost. Unfortunately it was late in the fall and we were unable to get the deck construction underway in 2021. It would have to wait until the spring of 2022. One concern I had about this was the sharply rising costs of lumber and labor. I worried that the cost to build the deck in the Spring might rise significantly. I was assured that barring extraordinary circumstances Sundeck would honour their Fall estimate. In fact, the final invoice when the deck was finished, was exactly the estimated price from the fall of 2021.Work began on the deck in the spring of 2022. I got an email from Nolan Hill of Sundeck Solutions in March informing me that he would be the Project Manager for our deck work. He advised me what needed to be done in order to get the work started. This involved me getting an updated Real Property Report and Nolan using this to get a building permit. There were some delays waiting for the ground to defrost. Initially I was surprised that the work needed a Project Manager. Soon I began to appreciate that there was significant coordination and communication required for the deck project. There were a number of small teams whose work had to be scheduled and any issues resolved. There were people with a machine to drill the new postholes, a truck to bring a waste bin and park it our driveway. There were 2 carpenters who tore down the old deck and then built the new deck. A 2 man team painted the Smart Board of the new deck and another couple of men installed the soffit. Lastly a stucco worker reapplied stucco where the new deck joined the house.Nolan coordinated the comings and goings of these men and kept me informed when weather or unforseen events delayed the work. When I had questions, he was responsive to my phone calls and emails, and he kept everything moving forward smoothly.In my dealings and conversations with the various workers I was impressed with their friendliness and professionalism and I was always treated respectfully. One problem arose in the carpentry work rebuilding the new deck. The lead carpenter Andrew discovered that the old deck railings would not fit properly on the new deck, since the old deck had been constructed without parallel sides. Andrew puzzled for several hours, trying to build the deck properly instead of ‘wonky’ like the old deck had been. He was greatly agitated that he might not be able to build the deck properly. I was very pleased that Andrew was so professional and conscientious, that he couldn’t bring himself to build the deck improperly. Eventually Marc, Nolan and Andrew decided to have the railing modified, so that Andrew could get back to building the deck - with proper parallel sides.The deck is finished now and I am very pleased with the result. I would not hesitate to recommend Sundeck Solutions to anyone needing a deck built or rebuilt. I have found Sundeck to be courteous, professional and conscientious; they know what they’re doing and they have the expertise and staff to execute it well.Bob Keon

The team at Sundeck Solutions did an amazing job extending and refinishing my deck. We were able to enjoy the deck all summer long and often receive positive feedback from guests about the excellent craftsmanship.Marc’s customer service is second to none. He took the time to meet with me, assess my needs and provided multiple pricing options for consideration.I highly recommend the team at Sundeck Solutions!

From design/estimate stage to the actual construction of the walkout balcony, it has been a wonderful experience and journey that we are glad we had with Sundeck.I expressed my dream for a balcony on a serious budget. Sundeck not only really listened to what I hoped for, but they put together a design that I didn’t entirely understand or appreciate just how amazing our balcony was destined to be until it was built. They took my dream of a balcony and made it so much more. I swell in pride with the masterpiece we have now and I like to think that our balcony is the envy of the neighbourhood. At the very least, my harshest critics, my in-laws and especially my dad, are amazed and awed by our balcony. They rave about the quality of the materials. They rave about the design and how safe it is for my young kids.Too quality design! Top quality materials! Top quality people! Top quality customer service through and through from the beginning to the very end. Sundeck staff are the hardest working and genuinely the nicest people I’ve come across in my life.

Sundeck Solutions totally failed us. We booked an appointment with them in early spring to start the process of replacing our deck. After waiting a few weeks, they then said they’re busy and postponed our appointment for over a month. We thought they’d be worth the wait. On the day of the appointment, they arrived hours late, claiming they got the time wrong, which, by the way, was set by them.The deck to be rebuilt was simple and straightforward and they did measurements and said they will send us a quote. We did not hear from them after a couple of weeks, and so we emailed them asking for the quote. We waited some more and nothing. At the time of this review, they still have not replied. It's been 2 months since the appointment and 4 months since we first requested to book them. By now, the summer is here and prices have gone up and we are no further along because of waiting for them. This is unacceptable and so not professional.We have since found another company to do our deck but by now, the city has a backlog of permit requests now that summer is underway, and we won’t get our deck in time to enjoy this summer. What a waste of time and effort dealing with them. If Sundeck Solutions thought our project was too small for them or for whatever reasons, at least they should have the decency to tell us and not string us along. By the way, our deck would cost around $20,000, which is no small project. We regret pursuing Sundeck Solutions and do not recommend any company such as this that take potential customers for granted and treat people with disrespect.

Everyone at Sundeck Solutions has been fantastic to work with. From estimate to job completion, all communication and the work performed was the absolute best. The crew did two decks for our new home, a very large back deck, plus a wide but slightly shorter front porch. The back was a fairly traditional install, but we requested/included some high complexity features in the front, and everything turned out amazing for both! It has been a true pleasure working with everyone at Sundeck Solutions. Thanks and BEST!