Rebec and Kroes Cycle and Sport

I brought my GT bike with a damaged derailleur and a broken derailleur hanger. The bike had a tune-up done last October at another bike shop (with several components changed, like chain, rear break pad, rear tire, etc). Rebec and Kroes told me they had to charge me $150 for a standard tune-up as labor for changing the broken/damaged components, tune-up service which was not actually necessary as well as they changed some parts that were not necessary either (such as the chain). Aside from that if I’d gone to another bike shop I probably could’ve saved around $100 in labor, I can say they are quite good/professional at their job and so far I have no complains about how my bike responds after the tune-up/repair. As a suggestion, I’d just advice them to listen more to what the customer actually needs/wants and therefore be more flexible because I had the impression that they only think/care about how they can inflate the bill, and they care less about achieving customers’ satisfaction/loyalty.

Worked with Bryan and he was incredibly knowledgeable and helpful - found the right bike in stock, made sure the size was proper, and got me kitted out with everything I needed to get back into cycling. He easily identified my needs and tailored the experience to me. Even though the store was busy (right at opening!) he expertly bounced around to help all the customers without ever making me feel like I was left alone or waiting. The whole team was helpful and knowledgeable- great work Rebec and Kroes - I will be back and recommending my friends

Experienced staff for bikes and cross-country skis and boots. Lots of good advice, they care about you getting the right thing, not just the expensive thing. The service department is fast and does good work. They're also nice people to deal with, highly recommended.

I had an awesome experience with Brian today. I bought a new bike and all of the accessories! He took his time, explained everything to me, and demonstrated his knowledge and expertise. Thank you!!!

Had great service here! My schedule can be really challenging, but the folks at the shop were really accommodating to make sure I could get my bike fixed and get it back in timely fashion.Shout out to Brian! Really appreciate it.

I bought a Trek WSD women's road bike for my wife, years ago, at R&K. They had her ride it on a trainer in the shop for about an hour while they got it set up perfectly for her.Later when we started doing more multi-day touring we had them (with their advice) change gearing & tires to be better suited to that recreation.Recently we moved to Texas, and had R&K pack our bikes for shipping. Not only did they arrive unscathed, but R&K added tape & notes so the bike could be set up exactly as it had left Ottawa. Fabulous!Good advice; great service; conscientious execution. A great bike shop!

AWESOMENES! The staff is amazing, knowledgeable professionals,understanding and resourceful. My new Norco storm xl 29 , with upgrades is insanety...This cycle store is five of five in my ratings...Thank you for all your help...

Great bike shop! Very helpful to someone like me who doesn't know anything about bikes. Felt like I received honest answers and service, no pressure or upselling at all. I have used their tire repair service, which was extremely fast and well done. Purchased a new bike there and Shane (I believe was his name) was great and patient in going through all the features and adjustments of the different models. Will be back to buy more accessories and another bike at some point!

Updated review:Thanks to Brian and the team at Rebec. Bought by 2015 Norco Bigfoot and with their support got a warranty replacement frame, fork and new hub from Norco. This is why you try to shop local.Looking forward to many more years of riding thanks to Rebec!Original:Great store, great staff. First time in the store on a busy weekend they were both knowledgeable and helpful. Returned the next day as the bike I needed was in the warehouse and they got me set up and on the road after a quick test ride.Great price and good selection of clothes and components. Would recommend you check them out over the bigger stores for sure. If you're in the neighbourhood, check them out first.Brian was super helpful, knowledgeable and thorough.

I was very happy with the friendly and knowledgeable staff. They took the time to measure me and select the Manufacturer with the best frame for me.Would like to give them repeat business and buy another bike for my wife however their current hours make it tough. 9-5 Monday to Friday.Maybe consider 11-7 a couple days a week?Asked about making an appointment after 5:30 however it was not an option.