Fabricland

Gave this store a one star review or less if I could . The employees of this location where soo rude when addressing us , didn’t want to give us pointers to what we needed to buy and ontop of that, they were checking me and my friends out probably thinking we were going to steal something from their location cause we are people of color.DO NOT RECCOMEND GOING TO THIS LOCATION DUE TO THE CUSTOMER SERVICE. I work in customer service and I don’t direct the way they were directing to us even when I’m having a bad day . This is something else.Their fabrics are nice but try to avoid talking with them to not get treated badly .

A wide range of fabric available but you'll probably need to ask an assistant where to go for what you need. I was looking for zippers and had many to choose from - anything needed for sewing project could probably be found here. Service was fairly knowledgeable & friendly.

This review is only for Deana at the Langley location. Deana needs to be trained on how to speak to customers and handle customer service related issues. At the time of interaction with her she made myself and the people around us feel like we're worthless, to the point where other customers and myself just walked out. I will never return to this location as long as she's working there, and this is a heads up for any one who is also planning on going to this location. Did I mention she's an ASSISTANT MANAGER of the store? I paid for a year membership that, sadly, will not be used.

2 stars for the huge variety of fabric, great discounted prices and for one of the staff members. I dealt with a very friendly lady who came up to me and asked if I needed help, and when I was ready she was there for me right away. She was quick at cutting, and writing up the receipt to bring to register. She also made sure to double check how much I wanted cut and as a new customer I was very pleased with her customer care.She called over a woman named Maureen to hop on cash to check me out, and Maureen is the sole reason this review only has 2 stars and the only reason I’m even leaving a review. If I was just leaving a review based on Maureen herself, I’d give her negative 2737 stars and suggest you shut down your business. This isn’t the first I’ve seen written about her and I’m sure it won’t be the last, but she is actively deterring your customers and deserves a call out.Maureen was incredibly rude, and stand-offish. I noticed a fabric marking pencil beside the register in a plastic cup and because I couldn’t see the price (it wasn’t faced towards me) I asked Maureen how much they were. She stood there in silence for a few seconds, scowled at me and said “its on the thing.”Gee, thanks Maureen. You could also clearly see the price as it was facing you so just as easily could have just told me the price or asked me to turn the cup around. I wouldn’t be asking you a question if the answer was obviously in front of my face. Don’t be in customer service if you hate servicing customers. You’d think with age comes knowledge, but maybe for some it just brings crudeness to others and a need to ruin someone else’s day.

I come here once in a while and every time staff here are really helpful! Typically I'm looking for notions and they keep a reasonable stock in store.

My first time here. Much bigger than it looks from the outside. My daughter really wanted to make a pillow case with her grandmother. We picked the fabric and the cutter made sure we got the right amount of fabric. Ended up being bang on. Couldn’t ask for more.

Friendly staff. Clean and organized store. Nice variety. Good sales. My only complaint was that it took a little coaxing, to get them to deliver what was ultimately satisfactory customer service

They always say, buy local. However when local is extremely expensive maybe you should order from Amazon instead. I bought a throw pillow insert from this place 2 years ago , the price was 10 dollars for one. I went there a few weeks ago , the same one was 30 dollars a pillow! An insert for 30 dollars! I was shocked.The cashier said, oh if you have a membership, ( I did not) right now it's on sale for 50 percent off. Plus 25 dollars a membership .I went and bought 2 for 20 on Amazon.Maybe this membership is good for people who usually go and shop there but they lost me as a potential customer and I will never shop there again.

Very unprofessional service, clearly another VPD owned franchise. I'll be doing my shopping online from now on.