Browns

Good variety. But, Rude, unprofessional staff. Bought 2 pairs of shoes last weekend, paid over $400. Staff was pretty unhelpful and rude. I thought May be they were having a bad day. Went again yesterday and same attitude, wanted to buy a pair but left because of the staff and manager’s behaviour.

Emma was very helpful! She's very outgoing and helped me with my shoes! Definitely coming back and always ask for emma to help :)

Walked into the location at Toronto Premium Outlets and you can feel the indignation in the air. The staff looked at me like they felt sorry for me or something. I was so turned off, that I asked them where the Aldo's outlet store was and left. At least they were able to provide me with directions. Will NEVER shop at that location.Do better!

Had a pretty good experience today. Two girls named Krisha and Aphie were extremely helpful and patient throughout my time in the store.

Horrible customer service! Jerome, the store manager is extremely rude for no reason. He has an attitude that needs to be addressed.The sale reps were polite and helpful! The store manager needs some customer service training.

Recently bought winter boots during black friday. I wore them for few days and realized those were not comfortable. I talked to Assistant Manager Jerome at BCC location. He was such a wonderful and nice person. He helped me to find a better fitting shows of a diffent conpany and took the current ones from me without any questions. I really think he needs a shout out for being such a nice employee.

They have good staff, friendly and attentive. I generally don’t like Browns as they are more expensive than others. I saw some coats in the store which were nice but I have to guess my size and order online. These coats are actually nice but I don’t know how warm they are for southern Ontario winters. Hard to say and Browns won’t take them back if you wear this expensive coat and realize that it’s not warm enough. Too bad companies don’t stand behind the quality of the products they carry.

Terrible experience!! I walked into the kids' section. I was the only one there, and the worker didn't help me at all! Another customer walks in, and she gets served. I waited for 15 mins, and nope. Left the store and came back she helped another customer on the side .The girl didn't help. I kept saying I needed help she was helping the other pplI asked her for shoes if they had it in my baby's size she's like no we don't she took the sample of the shoe and left it in the frontI waited for her to come back, and she didn't even ask if I needed helpI left the store came back asked another worker , and when I asked the other worker in a different color if they have it she went to check and said she has it in black the one I wanted before I'm like how come the other girl said it's not available and nothing online when she didn't even checkShe didn't even wanna serve me the previous girl who's African black.I felt very unwelcome and racist with that employee, nor did she say hi or if I needed help.The other employee helped me out.

Great service here. I recently bought Timberland boots for my fiancé and we both hated our scratched up they looked. I brought them back the following day and the manager was super friendly, took care of me immediately and had a new pair shipped right to our door step

Love Emma’s customer service, very polite and funny. Never failed to make me laugh. Even though the shoes weren’t a right fit still left with a smile on my face.