H&R Block

decent

So I went to one of H&R blocks pop up locations in the mall, as most locations were overly busy with appointments and walk ins. I did not make an appointment prior and had to only sit for about 10 mins waiting before It was my turn. The gentleman was fluent in english, quick on a computer and furthermore did not try and rush or hide information I should double check in reality or know. Every page he went through he thoroughly explained the details and ensured I understood the result. Very professional and very respectful of my time. Like many years prior I am satisfied and will be returning to H&R block next year.

I have always filed my taxes with HR Block and always been satisfied. Today I went in with my partner and everything went as expected until the lady requested we write down the dollar amount, location, and date of all our receipts we were claiming. This has never been requested and when we asked for clarification she insisted this was standard practice. Fair enough. While we were writing she took a personal call and spoke so loudly we could not hear each other. This perturbed us and we eventually insisted again that we shouldn't have to write it down. She said that it would interfere with her other customers and that she had to go for lunch. I decided we would try our luck at another HR Block and she could have her lunch break. She immediately started back pedaling on her words insisting she would do the work. we insisted on not doing our taxes with this branch and instead went to another HR Block. No questions asked about the receipts at the other branch.I am still unsure if we have to write out our receiptsThe lady had our personal information and I hope she would not do anything with our information in retaliation.

I just had my taxes done yesterday and I can say that I would recommend it. Roger helped me with setting-up the appointment and he did help me with my taxes as well. He was very professional and it was such a breeze dealing with him. Also, I got my refund instantly. I did not have to wait for CRA to give it to me.

Roger at the Southland Mall was amazing!!

I have been with H&R Block since last 5 years and I am satisfied with my tax return. I appreciate your service. Thank you so much for your outstanding service.

Booked an appointment for 9am. I showed up for my appointment and no one was there…. I guess the store doesn’t open until 10am. I book on April 2. They had plenty of time to contact me and change the time. Changed to hopefully a more professional location.

Absolutely horrible service. Appeared very incapable and unknowing. Unable to explain my tax return in any way. When I got home I began receiving notifications from CRA that all my info had been changed....without my knowledge or approval. Will NEVER use H & R again!!! Very disappointed.