Sceptre Communications

We trusted Sceptre to take care of our phones as we were having issues with our existing system. Since Sceptre took over it there is no comparison, our phones work great and the team even took care of our number transfers. It all went through seamlessly and I am so happy with the new install. I can highly recommend Dave, Melissa and the team at Sceptre without any hesitation.

Nearly 3 years ago my review stated what's listed below and today May 2, 2017 I'm editing my review and upgrading to 5/5.May 2017: Approx 6 months ago I recruited Melissa from Sceptre to assist us with issues with our very small phone system and rescue us from issues with the phone company. Typically companies like ours are difficult to help as we just don't have enough lines to justify a change in service. But, Melissa was able to get us a better plan (savings of $45 per month on just 2 lines!) and her techs were able to fix the line issues that other techs and electricians could not. Thank you Melissa!Here's what I said 3 years ago and it still stands: I've not used Sceptre personally (which is why I'm only rating a 4!)

What can I say about Melissa and her service! She is so passionate about helping people I just can't say enough. Melissa hooked me up with a Shaw Smart Voice app for my business. Any little issues I have had Melissa is so quick to handle and figure out. I truly appreciate her help with this new technology for my business! Thank you Melissa for always going the extra mile.

Sceptre Communications was recommended to me to by someone else and I can see why. The customer service we received was great. At our initial meeting, Anthony really listened to what we were looking for and had some great suggestions for us. He took the time to really explain our options and how the phone systems work...in a way that we could actually understand.When it came to the installation he was here with his team to make sure everything went smoothly. During the installation they ran into some pretty big road blocks with our old system but Anthony and his team took the time to research alternatives and find a solution. We also had an unforeseen issue with a neighbor's system that was affected by the installation and they were on it immediately and took care of the problem.The only downside is the actual phones themselves and some of their features. It would have been good to know things like the ring tone options are not good (believe it or not, that's a big thing!) and the lax amount of security for voicemails on the handsets. As great as all the newer options are on them, it would have been nice to know some of the downfalls as well. By no means would these things have stopped us from proceeding but it would have been good to know them up front.I would definitely recommend Sceptre to any business looking for telecommunications support!

Sceptre came in and upgraded our ancient phone system to something so much better. Dave was great to deal with in sales and Jay did a great job with the install and programming. The pricing was extremely fair and the service received was top notch. After the job was complete they followed up and made sure we were happy with everything, can't ask for much more. I would certainly recommend Sceptre, everything was done as promised with no surprises. A+

CompassTAX is very pleased with the phone system we purchased through Sceptre Communications. The technology of the phone system is both user-friendly and very customizable to our needs. During the initial setup, which included training requirements and technical support, Sceptre made us their priority. And since our initial installation in Feb 2017, the support service we have received from Sceptre has been excellent--they are very quick to respond to our needs. In addition to all this, with Sceptre’s excellent recommendation, we are now saving substantially on our monthly phone bills. Without reservation, we would recommend Sceptre Communication Inc. to any business looking for a new or upgraded phone system.

We recently purchased a phone system for our new office from Sceptre and found them to be awesome to deal with. We largely decided to go with them because of the customer service. When we called, the phone was actually answered by a receptionist instead of a phone message. All the other companies we called did not offer us the courtesy of answering their phone. Installation was seamless, they fast tracked us to get the job done in a hurry. The only suggestion I could make is to receive payments through credit card.

We have been dealing with Sceptre Communications for a number of years now. Since our first interaction with them, we have had nothing but exceptional customer service and quick responses. We never hesitate to send our clients to Sceptre for their phone needs and have had nothing but good responses from them. Melissa is amazing to deal with, and we will continue to maintain and build our relationship with them as our interconnect contact. Thanks again!

Sceptre was recommended to us for the expansion of our phone system in our satellite office and the experience has been great. Staff were very knowledgeable and helpful with any questions we had with the new system. Along with their monthly service agreement we have saved time dealing with the phone company directly, Sceptre handles all of that for us! I highly recommend Anthony as he is very approachable and knowledgeable of the phone systems and provides the most cost effective approach for your needs.

We were contemplating starting a new business and had absolutely no idea where to start as it related to a business phone system. We contacted a few interconnectors but our first appointment with Anthony at Sceptre sealed the deal. He clearly explained our needs and options. Throughout the process of setting up the phone system, the level of customer service we experienced was excellent. From hassle free installation to well explained instructions and demonstrations of special features like twinning, we were able to understand how the system worked and use features right away. We never hesitate to call the friendly and professional staff who are always ready and willing to help, even having a technician calling back with same day answers. I would highly recommend Sceptre to any business looking for telecommunications support.