Trade Secrets | Barrhaven

I have never had a bad experience in the 3 years I have been going here to get my eyebrows done. Saturday I went and got my brows done as I do, and then I proceeded to ask the lady to perform a small patch test on me with wax as I have had allergic reactions in the past. SHE suggested doing the top of my hand so I said okay. She took the wax and placed it near the top of my hand, more where my hand and arm connect at the wrist and then spread the wax all on to the top of my arm. I immediately stopped her and questionned what she was doing, and she responded I am doing a patch test" I told her that she was not

I am a long term customer and have been going to the barrhaven location for years. But now, never again. I had to walk out of the store because of an extremely passive aggressive rude employee. I wish I had gotten her name. I would love to name and shame her here. I do not understand why these young kids get into customer serviceand then are on a power trip. Absolutely disgusting attitude. I had to hold my tongue and leave and let that incompetent little girl have the last word as I did not want to escalate the situation. Even though she seemed 'ready' to take it up a notch. Because of that one employee, I am now stuck with a product I cannot exchange or use. I would love for Rani to pull up my name and phone number on his system and see all the purchases I've made at his store the past few years. But now, never again. Not at this location. I am so disappointed and upset. I will be taking my business to the kanata location from now on.

After I had my second daughter, my curls fell and I started having bad dandruff. Becki was able to show me products that not only has started to help my dandruff, but has also brought back my curls and made them silky smooth!! I am so grateful for the amazing advice and products!!

Probably the worst customer service I’ve experienced in a long time, the manager was awful to deal with, condescending, arrogant and passive aggressive, buy your products elsewhere!

I came in today for an eyebrow wax, and the esthetician, Abby, was so nice! Super friendly, engaged in conversation, and I really appreciated how she explained her steps of the process for the eyebrow wax before she began. For example, “First I’m going to start by cleansing, followed by a trim, and then the waxing.” It was very friendly and professional. Thank you!

Got my brows done here for the first time the esthetician did an amazing job. Will definitely be coming back!

Absolutely Love Tiana , she helped me pick out the best match of shampoo & conditioner for my hair including helping my sister with her bleached messed up hair journey <3 have since been back and stocked up

Six weeks after buying a product that I have purchased in the past, I decided to call the store to see if there was anything they could do for the something that completely dried out my hair and made me feel awful. I was feeling absolutely disgusting that my hair turned out the way it did and even though I did buy my product 6 weeks ago, the owner himself told me that they would make an exception and exchange my product if it was in good condition to re-sell. I took my product to the store where the manager carefully inspected it at the counter, looking at the bottle, opening it to see if it was still good, and smelling it. The bottle is in great shape, the stickers were all attached with no damage, the product itself was still good, and then she proceeded to tell me that because I didn't have the cap, they would not be taking it back. This was not something I was told either by the owner or the store manager over the phone before I went in. Knowing that this was something I have used for the last two years, I was shocked that may hair turned our dry, brittle, and damaged. I am extremely disappointed with the customer service I received as I took time out of mine and my husbands day to drive there just to be told that because I didn't have the cap I couldn't exchange it. I was more than happy to pay more for a product that would have better suited my hair and made me feel beautiful instead of gross and dirty. The best part, is that they didn't care to have my business because I had mentioned that I would no longer be shopping there, the manger's response, I understand. Understanding that businesses are losing money in this pandemic, something the owner kindly reminded me, I would think you would want to keep your clients happy and coming back. There was no indication that this particular business wants to or cares to keep their clients.

Warning don't buy hair tools at trade secrets!!! I bought a blow dryer brush, spent $150 with taxes. Was told I could bring it back within 1 year if there was a manufacturing issue. My receipt clearly states that you can bring stuff back for an exchange within 14 days. The brush didn't work for my hair and I only used it once. Got to the store and was told too bad hair tools are final sale no if's ands or buts. Spoke to the girl who cashed me out originally and of course she says she clearly told me it was final sale which she did not. Now I'm stuck with a $150 dud. I'm livid!! Think twice before buying!! If I would have bought it anywhere else I'd be able to at least exchange it for something else. Extremely upset is an understatement!!!!!! Bad customer service!!!!!!