Brooks Brothers Factory Outlet

I use to love this store, but last few times, the selection for women was really limited. Men section is still great.

I've been a BB customer since the last more than 20 years, initially in the US & now in Toronto/GTA.Ever since their factory outlet came up in Toronto premium Outlet Mall (Halton Hills), it's been our preferred store (the merchandise is similar but not the same as their retail outlets in downtown Toronto).Ms. Saira, the Assistant Store manager at this TPO, Halton Hills location is an experienced hand. She has always been helpful, courteous & efficient. I must acknowledge the high level of customer service that we've always received from her. This remarkably adds, to yet another reason, of me & my family, being their customers at this store. Keep up the good work Saira!

we met cathy today at toronto premium outlet at your store . she was brilliant help us finding the best shirt ,like we went there many times but did not get that shirt which she find out and helped us to get from another store in vancouver. she is great and best employee of yours.

I like to shop here for all my pants and shirt, casual or formal dress. The staff are very helpful and friendly. All the style and model suit me. I would recommend to shop here and I will be back here again. The price is also reasonable.

This store is full of racists and we just had the worst shopping experience. No wonder the store is empty all the time. The store associate Muhammad H purposely ignored us even though we were lining up in front of the fitting room. He skipped us to help some other people by skipping us and we ended up with finding a fitting room by ourselves. When we checked out, we were standing in the line waiting for check out, but he skipped us again to help another customer. After he served the other person, I asked him why he ignored us, he said I did not see you" even though I was standing in the line right in front of the cashier desk. He does not feel he did anything wrong with his worst attitude. This store is apparently fully of non-professional salespersons and none of them is properly trained. The store is a mess with clothes spreading everywhere. Bad layout and worst customer service are eventually going to make them fail. Very disappointed and I definitely do not suggest anyone to visit this store unless you need to experience a nightmare here."

Good variety and priced well. Staff is helpful. I do like that they have enough sizes available in most items.

Last week I bought a shirt here, a salesperson Paul help me to find the right size, but to be honest, He was very unenthusiastic and a little cold. Every time I tried on clothes, I have to find him all over the shop. His expression was very cold, which made me feel very bad. This is the first time I've bought this brand and it may be the last.

Went to this location, Uday was there to assist us. We didn’t buy anything since collection was not the greatest and almost everything we liked was not available in my size. But Uday was very Friendly, Knowledgeable and had a great dressing sense. Definitely worth going back in the future.