Pet Valu

Took my pup in to try a harness employee was rude. We left without purchasing.

Expensive for a lot of items. Employees are very friendly and helpful thou

Great store friendly staff. And my furbabies love it because they can go in and shop with my wallet of course

Great customer service, clean, and supporting local charities - can't go wrong with Pet Valu.

I like the pet food here, which is why I continue to go but have to agree with other reviews, staff needs to be trained on treating customers in a pleasant manner. On several occasions, I have been spoken to rather rudely by staff, a few of them in particular. I’ve been told I’m going the wrong way in the aisles, didn’t preorder my few items(!), can’t take the cart outside( yet the young girls won’t help and the bags are heavy), don’t touch the counter, etc, etc, but there’s a way to say anything that doesn’t feel condescending. I actually dread going to this store, as I’ve had so many negative experiences. I wouldn’t return if my animals weren’t used to the food and if there was another Pet Valu closer.

Love this store, they welcome your pet on a leash, lots of selection of food, toys, leashes and clothes. The staff are knowledgeable and quick to help.

We went to your store on Tuesday in renfrew to buy the large cat tree on display.we have a new kitten.We waited by the counter while your sale clerk ignored us and keep ringing through orders as they arrived..we were first in store..nobody approached us...we are seniors...was that the problem?So after some time we left...went home and ordered our cat tree on the internet..and ioImight add...it turned out to be somewhat cheaper.

Great selection, happy and helpful staff. Was very pleased by variety of reasonable priced cat toys.

Great Staff!

I am a frequent shopper at this location. After today's experience I will not be shopping at this store again. I will order online. I was refused entry into the store by a very disrespectful employee due to my disability. When I told her I wouldn't be back until things changed and their employees could learn to respect and not discriminate against customers with disabilities, the young girl beside her giggled. This is completely unacceptable.