University of Calgary UniCard Office

this is more a reflection on the (lack of) organization by the university in general as opposed to unicard staff themselves. as a new student to u of c, I find it appalling that id and transportation cards are not sorted out ahead of time or even have any indication of how to access on campus. It is day 5 tomorrow of the new semester and, although I am being charged for public transport pass, am paying my own as I am waiting for a unicard to add my transportation sticker to (I am not interested in the app version as that is a very exclusionary version of access). my photo that we now somehow are taking ourselves was rejected without any explanation as to why and so we still have no idea when I might have access to something I have already paid for....not to mention the waste of my time. very unimpressed with the overall lack of consideration and organization.

in my 5 (going on 6) years with the university, I have not once had a pleasant experience with the staff at the Unicard office. They are either unhelpful entirely, or are snippy and condescending. It's disheartening to know this is one of the first points of contact for students.