University Village Medical & Dental Clinic

Sometimes v hard to get an appointment but great clinic with competent staff and good doctors. We go here with our family.

Terrible medical clinic. Had a phone appointment for 12pm so I made arrangements to be near my phone and ready. Well this doctor calls you whenever she HAS the time, she called at 10:20am and left a voicemail and I got NO call at 12pm…I was out of luck. Good luck trying to build a practice with that mentality doctor!

Birney one is terrible i mean the receptionist. my kid was sick and there is no face to face appointment so i agree with the phone appointment in the afternoon next day, but got the call that afternoon saying it needs to be reschedule to the morning next day. the worse is i never got the call!! i took 2 days off to wait for the phone appointment with my kid. next time I ll ask for cancellation charge because our patients' time is also need to be respected!

Update 2022: Dr. Laila is now the dentist here and she is great for our kiddos. She takes the time to explain the options and risks/ benefits of treatment now vs. later.As an example of her style, my 5yo needed both her first wiggly teeth extracted as they had very long roots and there was risk of infection (one required injected freezing), and Dr. Laila managed it with minimal tears. Kiddo has since been back for cleaning without reluctance.Huge shout out to Hiba who works reception and always finds a way to work with our family schedule. Also shout outs to hygienists Anna-Lisa and Cori who have been terrific with both kiddos.The staff work some weekend days which I hugely appreciate, so I don't need to miss big chunks of work for appointments (live in south village, work off campus).Highly recommend.2019: We see Dr. Jain for our dental care. She's excellent, both proactive and conservative on treatment, and great at explaining all the options rather than telling me my problem and a single procedure to fix it, as other dentists have done in the past. She's also super personable. Her schedule is open enough to get appointments within a reasonable time. Her front desk staff are pleasant on the phone and in person. I rarely wait more than 5 minutes for my appointment and sometimes she takes me in upon my arrival. My kiddo loves the toy area, which includes a castle, a rideable stuffed elephant and plenty of books. Dr. Jain was very gentle during the kiddo's first real cleaning and left such a great impression that she wanted to go back for another the next day. A great dental office for families!

you will read this and go anyways because you're sick. However, I wouldn't waste your time. the doctor felt like she couldn't care less about your problem and just wants you out asap. secondly, she only works one day a week! the rest of the time she calls people and that's how your appointment will go.... and that's IF you happen to have your phone whenever she decides she needs to speak to you. you may have scheduled a time but that doesn't matter. you're either there when she calls (whether that's 30 , 45, 15 minutes before the appointment) or you missed your appointment. here's the best part: the xray technician TOLD me that there was something off with my hand AND that the doctor would follow up. it's been over 2 weeks and i just got told that there's nothing wrong with my hand.. yeah, forget the pain still there plus the xray guy telling me that there's something off. I'm not sure what the deal is with doctors today but they sure feel like they don't wanna work.

I AM WRITING THIS REVEIW FOR THE DENTAL CLINIC ONLY. I AM HAPPY WITH MEDICAL CLINIC.We visited the DENTAL CLINIC here over the past weekend for a regular clean up.The whole visit was very disappointing and disastrous. Doctor, assistant and staff are highly unprofessional, do really very little and take your full money from your insurance provider. The cleaning job was very sloppy, highly unprofessional and was done very quickly; barely took them 25 min or even less. I had to ask them about florid wash or polishing teeth post cleaning, which they did not have clue about. The doctor and the assistant seemed to be very lazy, kept on chit-chatting whole time during attending patient and their work was so unprofessional that while giving water in mouth, they kept on spraying and spilling all over us and everywhere. It seemed that this job was a joke for them and patients were just a genie pigs lying on the table. I would never recommend this DENTAL CLINIC to anyone.

HIGHLY DO NOT RECOMMEND THIS CLINIC. Called to make an appointment at the Alison road clinic. The receptionist was so rude and when I explained that it was a simple procedure she said idk that’s what I was told. Called the other clinic to see if they would give me the same answer and instead they said yes we can do that and they booked me an appointment. Called the other clinic back to tell them I got an appointmentat the other clinic so something wasn’t adding up. Then the manager of both clinics (also VERY rude) called me directly and said that I was the rude one and said she was cancelling my appointment because “the doctor doesn’t know anything about you.” How unprofessional and unorganized. You are better off going somewhere else where the staff are qualified and are more organized and a hell of a lot nicer to you!

Despite being a regular patient before Covid in both locations (Allison road for more then 10 years and Birney since opening) I am not able to get an appointment for a month even though I am expecting urgent test results. When phoning for an appointment I get a “not our problem” attitude

My whole family has dealt with this clinic for almost 10 years. Doctors are good, except one of them (he is somehow indifferent). The reception is terrible. Most of the ladies in reception are unhappy and rude. They make mistakes but never apologize when patients' time is wasted due to their mistake. It seems it is the culture there. If you are considering to take this clinic as your regular family doctor, think twice.

As mentioned by another reviewer, the receptionist needs to be fired to say the least. Besides being rude and having a dismissive tone/attitude in general when answering questions, the most important part is that she is incompetent at her job and makes awful mistakes that waste our time. Your customers will surely turn away after frustrating experiences with her - the one that answers the phone for medical". Extremely unpleasant having to deal with someone who has trouble with communications.On the other hand