Rathburn Animal Clinic

I have gone here twice, the first time the experience was just okay, the second time was a little better because I knew what to expect. I would still give them 5 stars because I can get an appointment quickly for any urgent matters and the vet seems knowledgeable.I did feel a little uneasy both times as they take your pet inside and you have no knowledge of what's going on - it is a little bit more stressful if your pet hates going to the clinics and gets very anxious. The receptionists and the staff are curt and to the point because they are too busy. If you want an urgent checkup, I would recommend to go here but manage your expectations.

One time the vet didn't give me enough medication... I recently was here and it almost happened again (not enough medication) only this time it was because I was given the wrong administration dose. Thankfully they called me right away and gave me the correct dose. I'm not a big fan of the vet at this clinic (roncal) but the ladies at the front are a real pleasure to work with. So thank you ladies for all you do the 3 stars is for the veterinarian, not for you lovely ladies.

Broken Trust and No Regrets.Brought my cat in to get spayed (only spayed) . The receptionist asked my Fiancé if we’d like her to get microchipped as well, him and I decided no because we live in an apartment building and there really isnt a point to put something in her body when there doesn’t need to be. It was communicated that the choice can be done later, she gave my fiancé the estimated quote and he repeated that we did not want the chip. TURNS OUT that they put the chip in her anyways…… my trust is broken with this vet because we stated we did not want this thing in her but they did it anyways, made us pay, and did little to nothing to make up for it.At the end of the day its the principle , if someone doesn’t want you to do something to their pet then don’t do it. I am not going to this vet again because I feel like I got scammed , and I can’t trust that this won’t happen again… honestly should not have even happened at all.

This was a terrible experience and i would never go back to this clinic. They are not my primary vet but it was an urgent matter and we had no choice but to go to them. Although the current climate( COVID) makes for more challenges in service there is really no excuse for how they handled things. The receptionist took my dog to the back without even learning about the reason for our visit and the details they should know. Told us to wait outside for 20-30 minutes and they would call us when he was ready. I felt uneasy as they didn't even care to discuss the what was going on with my dog. The main vet then gave me an attitude filled response/ diagnosis. Very unprofessional and unwelcoming. was the most stressful veterinary experience ever, would NOT recommend.

Dr Roncal is beyond rude. She doesn’t listen, no matter how many times you explain yourself she goes on and on with what she thinks she knows to be the truth. The first time I took my little man here, he was newly adopted and she barely let me get in a few words snot my concerns. Not listening to me in any way. When I took him for his boosters, I got another doctor on the weekend and she was great. Very patient, listened to me. However, I just requested a simple verbal health certificate from them and dr Roncal got involved and made a HUGE deal of it. I kept explaining to her that I’ve covered my basis, I know what I need however she keeps pushing. She doesn’t listen to her customers, I can tell she actually doesn’t care about pets, she’s just trying to get through her day without doing very much. I told them I would no longer be needing them as my vet. No thank you! Please chose another clinic for your pets!

Would not recommend. Dr Roncal is extremely rude and does not care about her clients whatsoever. There’s a reason why her overall review rank is at 3.8. Do NOT take your pets here!!!!!!!

Nice, clean, and well run clinic in the No Frills plaza on Rathburn. Good working hours, they are open until 7 pm weekdays and on Saturdays until 4 pm.Never ordered any pet food from this place and can't comment on pet food pricing.Wheelchair accessible entrance and wheelchair accessible store.Lots of free parking in the plaza.Handicapped parking spots near the entrance.TorontoLocalGuide review.

This is just ridiculous. Nobody gives any information about the service itself and what is included. Half of needed medication are out of stock. No chance to get help you need or clear understanding of what you getting here.And that’s all besides the fact that you can’t see what is really going on with you pet and did your pet get any treatment that they are charging you for.People are nice and polite, but it doesn’t help at all if you didn’t receive what you’ve come for.Save your time. Find someone who will get you proper service

They were great with my dog, they recommended a course of action that seems to be suiting him quite well. They listened when we told him he is reactive (he has a VERY scary bark, but does not bite) and by the end of his visit, described him as a sweetheart. Also, flexible with the appointment and all very kind people.

I am very fond of this clinic and I have a lot of great trust in it for our dog. We recently moved to Mississauga last year and we are very impressed with its services, the doctor, the staff, etc. Especially during COVID, so many other clinics and places were all over the place with their precautions but RAC was really really good. We've only had to come in twice, but I still like how rigouous and consistent it is here.