Queens Garden Long Term Care Residence

Cheryll WintersMy husband, Doug, received the best care I could have hoped for at Queens Gardens Long Term Care Home. Right from the start, we were treated well and that never changed. The great people who work there made it feel like home for my husband. We made a point to get involved in the home’s many activities. We went to ‘Pub Night’ and called it date night. I joined the Family Council. We made many new friends.The care Doug received was very good. All of the PSWs were great, friendly attentive, well trained, and so-o-o-o patient. They have heavy workloads and do it with a smile on their faces. I always found it amazing what a happy inspiring group they were. If there was ever a problem, it was easy to get it taken care of. I always felt that the people who worked there enjoyed their service and were proud to work there.My husband, Doug, has passed away and I still continue to be on the Family Council. I also joined a group at the home who visit residents every week. I have recommended Queens Gardens to many of my family and friends.I would especially like to thank Everyone on Dundurn Neighbourhood and Sue Walsh ( Coordinator) for everything they did for my husband and for me.

It’s difficult to find the words to express my gratitude for the care and compassion given to my father duringthe 5yrs he lived at Queens Garden. My father had Alzheimer’s, the Dundurn staff provided him a safe, friendly, clean environment which was his home. It gave my mother and I peace of mind knowing his needs were met with dignity, whether dietary, hygiene or health concerns.The Queen Garden staff always addressed my concerns or questions in a professional and timely manor.My father passed almost 3yrs now, in my heart the staff are my extended family and truly appreciate the patience and care he received. I’m a retired RN and can honestly say Queens Garden is a cut above in the quality of care they give seniors.

In March 2019 my daughters and I were fortunate to have the opportunity to volunteer at Queens Gardens with our dog. It started as a result of wanting to share our very loving, calm and gentle dog with others who didn't have the opportunity to live with a pet and who might find joy and healing in a connection with him. Every weekend we would visit and make our way through hallways and into rooms. We were welcomed by staff and residents with open arms and it was a joy to wander through such a comfortable, clean and bright place where so many seniors have found their final home. Our pup certainly brought a lot of smiles and happiness to the residents but what we immediately found was joy, happiness and connection with the most amazing people on earth. We have grown a strong bond with so many residents and it has been one of the greatest gifts for my young daughters to build relationships across generations and witness and experience love, care and compassion for seniors and those no longer able to live independently. We miss going in to their home so much and long for a safe return but video visits continue and their are lots of kisses/licks on both sides of the screen.

My experience at Queens Garden is as a volunteer for special events. The relationships between the staff and residents that I’ve witnessed is remarkable. They are family. Residents are treated with love and respect, and their physical and emotional well-being is always the priority. Accommodations are made wherever possible to help residents feel comfortable and happy. As well, they are stimulated, appreciated, and entertained by innovative programming that is delivered by fantastic staff. I admire the caregivers here more than I can say.

My grandmother spent close to a decade in this nursing home and from the day she moved in, she was treated with love and compassion. The staff always welcomed our family and showed us the upmost respect. I would highly recommend Queens Garden to anyone needing to place a loved one in a nursing home.

We are so pleased with the care our sister receives at Queen's Gardens. Her health journey has been very difficult, with a diagnosis of MS robbing her of the average life most of us take for granted. To know that she is well cared for has really lifted a lot of stress from our family. The staff make a real effort to improve her quality of life. You can see they really do care.

My Mother was a resident of Queens Gardens for 5 years. Before she entered their care, I did extensive research on Ministry sites and asked many questions on my tours of potential homes.The staff were friendly and treated my Mom with the utmost respect and care ensuring she was safe from wandering and falls. My concerns were dealt with quickly and professionally. When staff had concerns, or anecdotes I was notified in a timely manner.We were treated like family, and I felt that my Mom was loved by the staff. I will always have gratitude for the care and love my Mom received as she lived out her final days.

Queens Garden was a great place for my Mom, age 93, who adapted fairly well after moving from her house in March 2018. She resided in the Dundurn Wing. Staff was always very friendly with her and family. As Mom’s health, mobility and cognition declined, staff adjusted quickly to her increasing support needs. Of all homes I visited on tours, Queens Garden was the most clean of them all. The food was excellent. Laundry done well. Bathrooms kept clean. Recreation and activity program were excellent. Mom participated in several of those from outings to parks, malls and gardens to bingo, music events, luncheons, birthday parties, and car rally at Queens Gardens.

When I walked into Queens Garden, it was now my parents' home. I loved the ambiance and the friendly staff who ended up becoming my extended family. My parents lived in Queens for many years and loved it. A big shout out to the Jamesville staff and Westdale staff. Your professionalism, kind, and caring manor was much appreciated. My mother loved the bingo games, the bazaars, baking, making jewelry, Casino trips, restaurant outings, boat cruise, exercise programs and especially the Christmas party. My father had Alzheimers. But that didn’t stop him from going to pub night and singing karaoke. He also went on fishing trips to fifty point with his son-in-law and the Queens recreation team. We could have a beautiful Christmas dinner at Queens Garden with him. My mother loved that. I love to support the resident council with attending the bazaars and making purchases and always will. Thank you for being a part of my parents' lives.

In August 2018 our family won the long term care lottery when our Dad, Gene, was assigned to Queen’s Garden. There are no words to describe the dedication, professionalism and loving care provided by the incredible staff at Queen’s Garden and the Angel Heroes on his wing, Westdale. Sadly, we lost our Dad a few weeks ago. However from the bottom of our hearts, we thank everyone at Queen’s Garden - you were his extended family the whole time he lived with you but even more critically when we could only be his family on the other side of the glass. Thank you ❤️