Basecamp Climbing Queen West

I recently had my second visit to Base Camp, and unfortunately, I experienced an accident during my climb. While attempting a challenging rock, my hand slipped, causing me to fall awkwardly on my ankle. The impact resulted in three ruptured tendons and considerable pain. However, what truly compelled me to write this review is the extraordinary care and support I received from the Base Camp staff.Despite the unfortunate incident, the staff at Base Camp went above and beyond to ensure my well-being while waiting for the ambulance. They promptly provided ample amounts of ice to reduce any swelling, offered refreshing drinks to keep me comfortable, and even arranged a comfortable place to sit as I dealt with the pain.What impressed me most was how the staff worked together seamlessly to ensure my comfort and reassurance during the waiting period. Their professionalism and attentiveness were truly commendable, making a difficult situation much more manageable.To my surprise and gratitude, at the end of it all, the Base Camp team offered a full reimbursement for both myself and my husband for that climbing session. This gesture not only showed their genuine concern for our experience but also demonstrated their commitment to exceptional customer care.While my accident was unfortunate, the care and support I received from the Base Camp staff were exceptional. I highly recommend this facility not only for their fantastic climbing experience but also for their outstanding customer service and dedication to the well-being of their patrons.Thank you, Base Camp, for turning a challenging situation into a testament of your commitment to customer satisfaction and care.

Rock climbing was strenuous athletics to be participating in before you tried it. And after you try it, it's a challenging sport, even if you got some advice or training. But I still highly recommend trying it; so much fun. Precisely if you watched ‘vertical limited’ or ‘127 hours’.

Very friendly and helpful staff. Good gym but does get very busy! If you want to climb you may have to wait in line and be ready to step onto the mat when a climber finishes a route to get your spot!

In my experience, an okay gym. Would not returnCons:-$132 for 1 month membership (expensive, but it’s downtown so I guess I get it)-very hot, it was at least 26-30°C inside everytime I climbed. Paying this much you’d think the AC would work/be stronger-packed with people and reeked of body odour no matter the time of day-training area very small for how many people are in there. The real estate of this gym could be much better laid out and filled for a training area IMO-problems are mostly beginner