The Children's Clinic

Not impressed. My children were followed by Dr Stein who was amazing but retired. We were never informed that she was leaving and now impossible to get another doctor.

We went to the Optha clinic to see Dr. Robert Koenekoop. It’s already an hour wait, and during our turn for assessment, I wanted to show him a video of my 9month old daughter’s left eye. He told me to wait outside while he sees another patient. I asked why? And he said “because mothers take so long to find a video”. Mind you, I already have the video ready to play. He already went outside as if urging me to go out. I pleaded that I have the video ready. He and his assistant were laughing, surprised that i have the video. He proceeded to talk to me about my daughter outside in the waiting room… where everyone can hear. He does not practice confidentiality this doctor. I dont get why he cant just talk to me while in the room.P.S. Onthe good side, the receptionist and other staff are nice and welcoming

After years of being sent to another institution without getting answers or to our child’s eye issue, Dr Koenekoop took the time to thoroughly explain her situation. It is the first time in 4 years someone examined her eyes properly. Dr Koenekoop took the time needed and set us at ease. He is kind and compassionate, and his assistant was fantastic with our daughter who is petrified of eye drops. So happy and relieved we were finally referred to the right team.

Offers no minor emergency care for children such as for something like bronchitis. I called 811 and I was told to contact my daughter's pediatrician's clinic for help. Person at clinic said they were all booked up for the day and to call back the next day. And the same person gave us a number to call at 8:30 am when it opened the next day. I even asked the person if I could book an appointment right then and there and she said no, no, just call back tomorrow at 8:30 am. So, I woke up and called the number, but it didn't work. I got through to no one and couldn't leave a message. I sent an email request instead. Or I tried. But no one called us back either. The information I was given over the phone appeared to be a lie. I later noticed I got an email from The Children's Clinic saying they had resolved our request when all they told us was to call back the next day and gave us a number that didn't work. The email they sent also seemed like a fake email to cover their own lack of services. In the end, we ended up spending $250 at a private clinic to get amoxicillin for a 9 year old. Why not wait to see a doctor? Our daughter had a fever and was not eating. Only other public option was to wait in the emergency room of a hospital for 15 hours with a 9 year old for some penicillin. Thanks Children's Clinic! All this coupled with its already creepy reception staffed with unfriendly receptionists in their mandatory all black dress code (at a children's clinic!!!??), it seems like a real world dystopia now.

If there was a possibility to put zero stars I would!!! THE WORST RECEPTIONISTS’ and APPOINTMENT service!! They canceled my sons appointment because the doctor has a meeting! They are impossible to reach, after waiting on the phone for 20 minutes at a time they send you straight to voicemail. I will be contacting my sons medical team to have us referred to a professional clinic. I recommend you do the same!

I'm extremely frustrated and angry after going to see Dr. Koenekoop. I waited 6 months for this appointment for my daughter who has special needs who is also awaiting to be checked for autism. She tried doing the eye exam 6 months ago and freaked out. Now I'm told to wait another 6 months. This man didn't even give us 5 mins. Of his time.i pretty much begged him to try one more time while I hold her down. He refused. I know he saw the desperation on my face. But hey as long as he was able to swipe her medicare card. I don't understand Doctors who are working with children don't understand that you might have to give a little more. He has no business working with children. I've been fighting to get my daughter's eyes properly checked literally for at least three years now. She's a patient at the Mackay center but they are limited to what they can offer her until a complete diagnosis is done. But apparently montreal doesn't have doctor's capable to work with child with needs. I'm at a loss.i literally cried all the way home. I just want my baby to see properly before she starts kindergarten. What a waste of time. Very disappointed in Dr. Robert koenekoop.

I have been going here since 2010 for all of my children. All the doctors are attentive and knowledgeable and take the time todo a proper full check up on my kids and answer my concerns efficiently. Also, having the walk in clinic is an added bonus.

Not impressed with this clinic. My daughter Dr, Dr Stein retired, which is understand however it would have been nice to be inform. Plus I called before she retried and still didn't get any appointment. Now we don't have a Dr for our daughter. They tell to go government website and wait for a Dr. This is disgusting. I'm impressed with how this clinic handles simple. Can't even get a appointments even before this, they never answer there phone.

Thank you to the whole Dr Koenekoop team! Upon our arrival, we were welcomed by such a warm reception. Glenda and Dr Koenekoop were so patient and detailed in explaining all my daughter’s needs. Thank you for all you do!

my child is 3 years old and 9 months with a ppssibility of autism. when we got at the appointment the receptionist ask me if my child was wearing a mask that the doctor might ask my child to wear a mask.we were told to wait in the front desk. their was also other kids about the same age as my child at the appointment that came with both parents and was not ask to wear a mask . they were allow to go to the back and wait in the waiting room (play area). the appointment was at the ophthalmology with Dr. Koenekoop. my child had a major tantrum and even if i had try to calm her down . it doesnt always work because of her condition. i also explain to his assistance and to Dr. Koenekoop that my child was being evaluate for autism . he did not hesitate to tell me that my child was indeed autism and that he was disappointed also that my child was disturbing everyone in the clinic. i asked him a question regarding my child eyes. he answered that he couldnt hear me since my child was screaming and crying. he did not bother to even make me repeat . he asked me to dress my child in the front and he left in a hurry from the examination room.