Olivier Ford

After assisting my friend with purchasing his vehicle here as he needed someone to translate for him, I DEFINITELY will NOT be purchasing from here. From the salesperson to the director of sales, this is not the kind of service one would expect from any type of dealership. The vehicle being sold was unique, so unique that we tolerated the service". First off

I went there because I wanted a Ford Explorer ST... and the staff was friendly enough, but the place was dirty and the offices were outside in a ship container... so not the best first impression... and the Explorer that I was told that was available wasn't in stock... so the only way was for me to order one... I understand that there are shortages but if I knew that they don't have any in stock I could've went to another dealership to get one and not wait 4 - 5 months.And the offer on my 52k truck was 45k which was disappointing but they were nice enough and he agreed that i can sell it for more... they really didn't care whether I buy or not from them and no negotiations... thus the 3 stars...

I literally searched for my car on a national scale....found Olivier Ford and had the absolute best experience. Dealt with Bradley Maker and now have a connection for life. Finding your special car can be difficult with competition and these guys treated me with ultimate respect took my downpayment when no other dealer would because I was out of province..... Brad you are responsible for getting me into the super car market and our relationship has just began!!! Seriously I'm never looking at another dealership in Canada EVER unless it's OLIVIER FORD

The service and body shop are great. They are very accommodating and the staff is all very friendly.Just received my vehicle back after the body shop replaced the windshield. It was a bit of a wait to get it, but they were able to find the OEM windshield. The service provided was very well done, all dashcam wires were rerun to the top, all window stickers were put back in place.Thank you for another great experience at Olivier Ford!

I would like to give 0 but i can't. I went yesterday to see a focus ST they have . We agreed i would comeback next day Saturday morning to find the best deal for both parts after i mentioned i was very serious about buying . Allow me to mention the facts. Who the hell pays a car over 20k without even being allowed to a test drive!!?? So unprofesional. We talk about a 2018 focus st with 59000 km at 26900..+ already overvalued. I asked for at least a fair flat price 26k. The NO was beyond unprofessional. Then i ask at least for winter tires , nothing more logic since is winter now. That way i can try it and after no issues buy it . I mean who is that seller" who didn't do homework? One of the easiest hooks for a car enthusiasts is to give a test drive. But these mediocres lost the sale due their arrogance . I had the budget u wanted to sell. Now good luck with that. Me ? I still have the money and dealers and sport cars are way to much around."

Bought a 2019 Ford Ecosport ,in late February online/ telephone as I live in Ontario and I only wanted to make one trip to St.Hubert. Why Olivier : great selection of vehicles ,had the colour and options I wanted, the final price and my friend had bought cars from Olivier and he had stated the service was excellent.All the staff were great to deal with and they truly cared about my business. The receptionist/ sales administrator on the phone was my initial contact and she was extremely polite, spoke perfect English and immediately referred me to the right salesperson in Patrick. He made the process of buying the car from Ontario very easy and he was a pleasure to deal with throughout the whole process. Patrick handed off the closing of the deal to Andrew Gagnon . He was truly professional and had me in/out in fifteen minutes. This was 100% perfect for me.As I was about to leave the dealership with the vehicle I had a few concerns with the Ecosport.. I spoke to Patrick and he immediately referred me to Sacha the Sales Manager. . Wow! He was not going to let me leave the dealership until I was completely satisfied . Thirty minutes later I was a very happy client on my way back to Ontario.Everything Sacha promised me, he delivered on . I could not ask for more.Overall very friendly staff, they care about their clients , great service and very competitive pricing Thank- you

!!!!BEWARE!!!!Guys better avoid this place if you don’t want to waste your precious time.They really don’t care for your time family or kids.Booked appointment and confirmed 3 times with agent to see the Ford Explorer at 5pm. After reaching dealership used car sales manager said explorer is taken away by employee for random drive.No apology and no sorry. Simply get lost!Second time we again confirmed appointment and time to see another explorer on weekend.At dealership sales manager said employee took that explorer to home on weekend.Again no sorry no apologies.Used car sales manager was super super rude and disrespectful.They have zero ethics and so unprofessional and rude.They don’t care if you came with family or little kids to see the car.Moreover all their cars are driven by staff, so they are not following COVID guidelines, another thing mileage will be far higher than what is written on their website.Everyday cars are driven by employees. So you can expect multiple unregistered drivers of the cars.Please avoid this place, there is no way to shop here, they don’t respect and care for customer time and family.Arrogant PROUD Dealership staff !!!Thank you!!!

I would like to know what I should do to be treated as a valued customer at Olivier Ford.I bought a truck in the first week of June. Car came without carpets, without key code, without extra key. All of this was told to me after I signed all the delivery papers saying that the car was ok.It took me one week to get the car registered because they sold the car without doing the right thing with the old owner.I was promised a treatment for the smoke odor inside the car. Not done.I was promised a detail job on the exterior of the car. Not done.I noticed an error in the Extended Warranty contract that no one gets back to me about since the delivery date.I asked for the factory recalls pointed in the Ford App. Not necessary in their opinion.No one answer you, or care about you. All departments seem to be different companies. There's no communication. There's no respect for you as a customer.Nothing promised has been done so far in the car.And you keep wasting my time and patience.In short, DO NOT BUY HERE.This is by far the most frustrated purchase I've ever done.

Frederic Desmarais was a pleasure to work with. Very attentive and knows how to explain everything :) Thank you and the best of luck in all your endeavors.