Water Babies Toronto

Posting here because though we were impressed with the Water Babies teaching style, their business practices are bordering on unethical, and from a customer service perspective, they were excruciating to deal with and disrespectful of our time.After 8 lessons, hoping my daughter would warm up to the water babies style of swimming lessons, I had to remove her from the pool due to hyperventilation. At this time, we notified them we wouldn't be attending any more classes.As I know they have waiting lists for their lessons, I came to them with three suggestions:A) get a refund for the 5 remaining classes paid in full (their billing cycles are predatory, requiring you to cancel 5 weeks in advance to not end up overpaying, no matter the reason).B) receive a credit to use at a later time, even if it's a year from nowC) transfer our 5 lessons to another family in the neighbourhood that we know would have taken our spot.Water Babies responded by having their Aquatics Instructor call us and lecture us on exposure" and question our decision to remove our child from the lesson when we did (Why did it take 3 months of lessons and our cancelation for them to offer this form of "support?")I then waited 17 days to hear from Water Babies again

Warning, if you enroll for one term (e.g., summer term) you are automatically enrolled in the next term (fall term) and charged 5 weeks in advance. They don't do refunds. Sure, it's in their policy" so they are merciless and unapologetic about this technicality

We are participants in the Water Babies swimming program and we love it. I was looking for something that I could enroll my baby in at an early age, I remember calling Water Babies when my daughter was 7 weeks old and the customer service was great. I got all the information I needed and even a follow up! The upcoming term was beginning when my baby just turned 3 months so we enrolled. It has been great so far, no complaints. My babygirl loves the water and the instructors do an amazing job with the babies and parents (especially the nervous ones like me). We look forward to next term!

It's really hard to decide whether to give Water Babies Toronto 2 or 3 stars. If I were rating the quality of the lessons, faciilities and instruction then I would give 5 starts. If I were thinking about the administration and disorganization then I would give a frustrated 1 or 2 stars.We've done 4 chapters of Water Babies and we're likely to continue because they are the best swim lessons for babies in Toronto. I don't think there's another company or school that offers lessons and instruction of such high quality for infants and toddlers. We love the lessons. The instructors are knowledgeable and friendly, they know what they're doing, give us confidence and have helped our little one to become very comfortable and have some skill in the water for a 1 year old. It also gives us confidence to go to the pool on our own with her and play around with some of the activities we do in class. From this perspective I'd 100% recommend.From an admin perspective the company is terrible. There are issues with the pools always, fowling, outbreaks, temperature issues. However, I recognize that's not Water Babies fault. What I do take issue with is how Water Babies deals with the issues. The disorganization is ridiculour. I've also given them several chances to improve before writing this review. I had a long conversation with a manager who told me they would be trying to do better but the same issues happen over and over again. We have now turned up to swim minimum twice but possible 3 times and the session has been cancelled without any notification to us beforehand - despite the pool saying they knew about the issue well ahead of time. It also seems Water Babies doesn't believe they've done anything wrong and have little empathy for taking a trip out to a pool for an excited infant or waking that infant up for a session for that session to be cancelled and them knowing it is cancelled but not telling us. This happens to others that take Water Babies classes as well - other parents shared their experience with us. Now Water Babies is rescheduling two rescheduled classes on the same day. Again, super disorganized. So, if you want to take these classes be prepared to be frustrated and to have to watch what Water Babies and follow up with them because after 4 chapters I don't trust their admin at all.

I've noticed that another person had a similar issue to this so this may sound repetitive but people need to know what they're getting themselves into. When we had our first class they cancelled 5 minutes before it started because the pool was too cold. Keep this in mind. 2nd class goes well but my baby is shivering by the end of it. 3rd class and my baby is shivering after 10 minutes of being in the pool and by the end her lips are blue, hands and feet are freezing. So, my partner emails Water Babies, and speaks to one of their associates, to let them know about this and they call her to fix the issue. Their suggestion is to enroll in the winter term that starts in January and we're at the beginning of November. At the end of the month my partner is billed for $150 so she calls to find out why, and this is where we realize that Water Babies isn't a good company. They billed her for the term because they don't give out refunds, furthermore, she was charged for the January classes already which also mean she doesn't get a refund for that. Apparently we need a doctor's note to get credit for the class which still means that we don't get a refund. It looks like we'll lose this battle but for any parents out there looking to get your baby in some swim lessons, keep your options open. Water Babies has some issues and we've lost a lot of money to a company that can definitely afford to issue a refund but they've chosen not to. So our options are to continue going to a class that puts our baby at risk or lose the money. Thank you Water Babies.

Water Babies is a fantastic swim school specializing in teaching babies how to swim in a safe and fun environment. I was amazed by the level of service, expertise and care displayed by their instructors, as well as the knowledge and responsiveness of their administrative staff. They are skilled in helping their students (babies) become comfortable in the water and gradually build up their swimming skills while ensuring that the parents are actively involved and fully supported throughout the process. Overall, I would highly recommend Water Babies to any parent looking for a quality swim school to help their child develop essential water safety skills while having fun at the same time.

My daughter has swam with Water babies since she was 5 months old (now over 2). Her confidence in and around the pool has grown exponentially over that time period. I have found the program to be nothing short of excellent from the administration to the actual in pool program. I would recommend this service for your baby!

Waterbabies has been fantastic for our son and us. Their program has made him confident in the water, even at 10 months old. When we went on vacation it was great because we knew how to handle safely while having fun in the pool. Great program and instructors. We will continue with our lessons!

Swimming class with my 16 month old son was amazing with the help of teacher Raha. She made my son and I feel comfortable and confident in the water. Very good teacher!