Sheffield Moving & Storage

Long distance move from Ottawa to AB in Nov 2019. Self packed.Service and communication leading up to load day in Ottawa was terrific, our moving consultant was responsive and very helpful. Movers were on time, friendly and very efficient.Communication could have been better after loading. Was given a 3-week delivery window, which was reasonable considering the distance. However ongoing updates would have been nice, goods arrived a few days after the window and driver informed me that our load had sat in Toronto waiting for a full truck until just a few days prior, we were his first offload. If we'd known this we wouldn't have spent three weeks assuming our goods could arrive any day.Movers on the AB end were terrific, careful, efficient and friendly. Goods were handled well, nothing lost. Some minor damages were handled by claims department super fast and easily.Overall a great experience, can't thank Carole, Kim, and all our movers enough.

Extremely Disappointing!I have moved 12 times and I can confidently state this move was the 2nd worst move I have experienced. As they will not even answer my EMails anymore, I am worried that they have gone out of business. From their extreme lack of professionalism, coordination, packing ability and transporting my household, I am left waiting hoping that someone can be bothered to reply (I even put a damage claim in from damage the packers did at my previous residence and at this time no one bothered to respond, other than the initial message that it was passed on. Where is the professionalism and coordination?).

Had a great experience with Sheffield! Movers arrived on time and worked efficiently, even with limited elevator availability in my building. They went above and beyond! They had to partially disassemble a couple pieces of furniture to fit them out the door and they reassembled on arrival. All done quickly and efficiently. Everyone I spoke to was very friendly, polite and hard workers.

My wife and I have moved 12 times: some were local - Nepean to Munster Hamlet; some were interprovincial - Ottawa to Winnipeg; some were cross-country - Whitehorse to Ottawa.Our last (we certainly hope so) move with Sheffield was the best move we’ve ever had.There is no hidden magic to what makes a great move. The fundamentals are known by everyone. What made this move great for us was attitude. Barry was great. He was there to answer our questions. If we needed something, he went out of his way to make sure we got it. And, even after we had finished the move, he was still there helping out and making sure the transition to our new location went smoothly. Junior and Val were the real stars of the show. They were polite, courteous and well-aware that moving is stressful. Their work ethic was outstanding. If there was something that needed doing, they made sure it got done. In fact, everyone we dealt with from Sheffield was professional, polite and courteous.Does this mean that everything was perfect? Of course not. We’re talking about moving hundreds of pieces weighing thousands of pounds over hundreds of miles and things happen no matter what precautions are taken. Anyone who has ever moved more than a couple of times knows that. What matters is the response. Sheffield demonstrated that they care about the people they are moving, before, during and after the move.I would definitely recommend you consider Sheffield for your next move.

I had an amazing experience with Sheffield. They came to me through a recommendation from a friend who used them and they lived up to the praise. They showed up on time, were very friendly and personable and they took great care of our belongings.

We recently moved from Orleans to Newmarket and we hired Sheffield Moving and Storage (Allied Van Lines affiliate) to do our move. We were very pleased with the work that Sheffield Moving carried out.First, Carol Gadzig, came and did the initial visual assessment. She was very professional, helpful, friendly and carried out her assessment in great detail. She answered all our questions about the move and how the costing is done.When moving day arrived, the crew (headed by Glen) was punctual, efficient and careful in moving our belongings. They were well organized and had the truck loaded within a few hours.At our new home, Glen was still the truck driver lead, however he had a new crew to help unload. The truck arrived on time as scheduled and this crew was also efficient and careful with our household items.Overall, we were very pleased with Sheffield Moving and Storage. The friendliness and effectiveness of their staff was unsurpassed. The costs were reasonable and always within the range of what we initially agreed upon. I would hire Sheffield Moving and Storage again.

We moved from Ottawa to Guelph over the summer of 2020. Due to COVID-19, Sheffield offered a virtual visit for an estimate. Mike Milligan provided the estimate of $2,384. We asked for full packing to be completed, though this was apparently unclear to them on the day of the move and was later a matter of contention.The company called us for a deposit the day before the move and Kim Brousseau in Billing assured us that the Operations Department would call soon to confirm. They never called. We had to call on the loading day and there was a long delay. The movers eventually arrived in the late afternoon of July 28th, 2020 and were not equipped to complete a full pack, which we had asked for. While they waited for supplies, they used boxes that were previously used to pack other customers' goods. It took 6-7 hours in total of packing (one house and one basement in another home).The movers damaged our door moving a couch. In Guelph, we waited for another phone call that never came. Kim Brousseau finally called us and told us that we had to pay the total cost of the move, approximately $4,500, which was much more than the initial estimate of $ 2,384. No copy of a bill had been provided and no explanation was given for the increase other than her verbal confirmation that the weight was 4,000 pounds. When asked, she said that the goods would be delivered on August 8, 2020 and that the driver of the truck would contact us in advance, which he did not.We were concerned about the increase in the bill amount and asked for clarification. Mike Milligan called, but he was unable to provide any answers. We then communicated with Branch Manager Barry Yanta, who redirected us back to Mike MIlligan, who never gave us an answer for the poor estimate. To get our goods back we had to pay. We agreed to pay “under protest”, but asked for a re-weighing because of the discrepancy between the quote and the final cost. The weight was accurate, but the initial estimate was clearly very poor (the only explanation we received from the CEO, John Novak, was that Mike Milligan is 80 years old).Barry Yanta informed us AFTER the company asked to be paid, that there was water damage to our goods. He said that the damage seemed minimal, which we later found it was not.We made an insurance claim with Allied, which required us to itemize each damaged good. The quote was over $ 4,000 in damages. We agreed to receive $ 3800 as a bulk payment rather than to submit receipts for each item within a month.We were satisfied with Allied’s handling of the insurance claim, but were unhappy with Sheffield and we asked them what they would do for us. John Novak informed us that the issues with the move were uncommon and that Sheffield would offer further compensation, the damaged door would be repaired, and we would receive a bottle of wine.John Novak offered us $2000 as a goodwill gesture. I had to make several calls before this happened. We appreciated this gesture, but found that it required us to be persistent (more than we would have liked to have been) to receive the cheque. A new door was installed in January 2021. He offered a bottle of wine, which never arrived, though, was honestly not something we cared about, but is an example of the lack of follow through with promises.I hope that this company takes more responsibility in their business practice. We are displeased with and surprised by this experience. We will never use their services again and strongly urge others stay away as well. I would not ask for this moving company in the future even if they offered to move us for free.

We hired Sheffield Moving and Storage Inc. to move us from Ottawa, Ontario to Holyrood, Newfoundland. It was a very positive experience. They provided us a very accurate estimate of the cost for the packing and the move. The company did an excellent job packing our furniture and efforts (F&E) (over 15,000 lbs) such that we had almost no damage during the move. The movers were very professional. They took great care with our F&E as well our house.

The worst company ever, don't answer email. Had a 900$ hidden fee for us to take our items out! over 20% of our boxes were completely damaged! we decided to use another company to move our stuff over sea. They had to re-wrap most of the furniture, as the wrapping was already damaged! kids that came to wrap and to move our stuff! this company never answer even answer any of our complain. We have missing items, and damaged one! Never use them, They don't care about your items!

I recently moved from Ottawa to Moncton due to a death in the family. Having heard horror stories of other people's moves I was very cautious in booking mine and eventually went with a large firm with a solid reputation; Allied Van Lines. During my initial discussion I was informed that I would actually be dealing with their associate; Sheffield Moving & Storage in Ottawa. I have to say that from start to finish I was impressed. The representative sent to provide an estimate; Carole Gazdig was professional, polite and helpful. The packers and movers came in the time frame promised and were all very efficient, friendly, professional and fast. Kim in the office was also very personable and efficient. My possessions arrived within the two week window as agreed and the movers that delivered them were both again professional, friendly and fast. The final cost was well within the original estimate. Overall what was a very stressful move was made much more palatable due to the level of service received. I would highly recommend them.