Trinity Collision Centre

Very helpful staff with repairs and dealing with insurance stuff also . I been going here cpl years and will go again.

Not a good experience. I was called the day of the last snowstorm to come to pick up my car at Trinity Collision Center. After taking 20 minutes to clean off the rental, I arrived at Trinity Collision and was told I had to first return my rental to Enterprise. The rep simply stated that Enterprise was just down the hill and I could walk back. I was not advised of this during the phone call. I told them that I had broken my collar bone back in September and was nervous to walk back up the hill to Trinity to get my own vehicle. It was reiterated that this is what I had to do. I drove to Enterprise and they were fantastic. I was greeted immediately upon arriving with a smile. They told me to stay inside to stay warm and they would check the rental. Taking very little time to check my rental, they warmed up a car and had someone drive me back to Trinity Collision.On arriving back at Trinity, I asked where my car was. The rep pointed at a long row of cars parked on the side. My car was about the eighth car down and covered with snow. No one offered to clean off the snow or bring the car to the entrance with it warmed up. So, I simply walked to my car and took another 20 minutes to clean off the snow and get it warmed enough for me to drive home. I was shocked that no one even offered to review with me the repairs they had done and check to see if I was satisfied with my car as it was. I drove home and still do not know if the repairs were done properly. Everything looks okay but I am not certified in collision repair.I left Trinity Collision Center that day with a feeling of neglect and disrespect. I worked in marketing and sales for years and could not comprehend that type of customer service. I am now retired but will not forget the experience and feeling of indifference I experienced.

Trinity recently completed a major repair on my vehicle resulting from an accident. They were very prompt, providing status updates and executed a very timely repair. In addition, they were quick to follow-up to ensure the repair was to my full satisfaction. The vehicle looks brand new like it came from the manufacturer, including the free detailing. I would recommend their service!

If you're looking for an auto body repair shop I can highly reccomend visiting Trinity Collision Centre for a quote. Our 2011 Elantra Touring had two mishaps during it's life (once covered through insurance, once out of pocket) and we are very satisfied with the quality of their work. I was pleasantly suprised when I picked up our vehicle to see they had taken the time to clean a winter's worth of dust from the interior and they even dressed our tires giving the sidewalls a nice shine. They were able to match the paint on the small repaired area to the older surrounding paint perfectly. Intact Insurance had reccomended them to us, and now I know why.

Trinity Collision is my first body shop experience and after the amazing work they done to the car, it will be my only body shop I will go from now on. Customer service is amazing, the repair went faster then it was schedule for and the car came out like it wasn't damage at all in the first place,very impressive!!! Highly recommend this shop.

For the past 2 collision reparations I had, I went to Trinity Collision centre. Stephanie was that best part to deal with, she’s efficient on time and always calls if there’s ambiguity. Sadly, after doing extra repair at that location for minor rust and paintwork. The after-sale service wasn't up to par. I walked in for an estimate for paint flaking but was turned around for various reasons. Bodywork they did was low quality and as a result, rust reappeared. They repaired it the first time, but I was turned around on this one. If done correctly, I should not need to paint my car every year. As for the situation from last year's repair, paint is flaking off and is was told:” this is not covered, something must have chipped it”. The lesson of the day was, don't repaint your car where there's a lifetime warranty on it. Because at the end of the day, something, somehow or something is gonna touch that paint and that warranty won't be worth much. Very disappointed.

Updated because I had some pictures of what my paint used to look like. Had my 2021 Lariat Ford Ranger taken here for some minor scratches and paint defects from the factory like drips of dry paint breaking off the driver rocker panel. It was all covered by warranty. They however took 2 and a half weeks without calling me to inform of the delays because it was supposed to be done on 3 separate occasions. While having my truck one of their employees must have tested out the stereo they ran the new battery down and had to recharge it. They failed to do the right rocker panel so repaired one that had no issues yet left the other side still chipped to bare metal. The minor scratches from the factory were not removed but they did try to buff it or polish improperly leaving every panel of the truck covered in the swirls and buff marks you will see in the images. This whole while Rob the manager said the delays were due to them trying to get it perfect. Oh and they put a ding on the edge of my door when they must have opened it into something. The whole work order I saw but did not have to pay was over 2600 dollars. This is absolutely unacceptable and I wish I were never part of this scam. I'm sure they can repair dents and rust possibly but they finish as you can see is far from anywhere near quality. Would never choose to use this shop again. This is not normal characteristics of clear coat as the manager Rob states. No Rob you told me you couldn't and that this is normal characteristics of clear coat. You gave the negative experience you could have corrected this long before but you lie like saying it was not buffed or polished at all. You told me over the phone my truck was in the wash bay when I was looking at it sitting in your parking lot. Stop lying.

If I could put a zero stars I would the management working there is totally unprofessional him, saying he never said shut up let me speak when he cut into my grandmother speaking an then after my Nana get home, decided to call and complain to management. He told her he was speaking to her after she complained then proceeded to be rude and saying , I don’t ever wanna deal with you ever again !!

The service was great. They had us in very quickly and the work was completed about 2 days later and looked perfect. They even ended up cleaning the interior of our car making it look brand new, which we didn’t expect.

I had my car looked over for a repair at another shop. When I arrived to pick up my vehicle, they told me there was nothing they could do unless they buy the parts, they handed me an invoice for $20.00 for looking at my vehicle. When I asked for my quote they said they didn't do one? Total waste of time. I wouldn't have minded a charge if they at least took the time to have a quote ready once I arrived. Clearly they couldn't be bothered.A little frustrated, I immediately drove to Trinity Collision Center where I met with Andrew. He took the time to look at some pictures I had on my phone. Came out to the parking lot to look at my car, got underneath to check it out. We went back inside, he did his thing on the computer and provided me with a quote on the spot. Exactly what I needed, no charge. Whole process took about 10 minutes. Quality service.