Freedom Mobile

Really helpful staff! Set me up with a new phone for great price

Very nice location, with very nice and helpful staff.I went in with a basic question, but was not interested in changing from my US AT&T plan. I was given a lot of information about how the plans have changed over the years, but was not pressured in any way to purchase anything.

HiI cannot recall the last time I went online to write a complaint but this is worth saying to others as my 2 daughters were affected by this during the Xmas season boxing day specials.I called Freedom Mobile Dec 26th 2022 and I asked the representative what type of boxing day specials are available, we have been customers for more than 12 years. We now have 5 mobile plans on the Freedom network i.e. 2 teenage daughters, my spouse, myself and also my mother inlawMy teenage daughters are Iphone users and excited about updating their 4 and 5 year old iphones, my spouse and I prefer android phones and i needed to update my Samsung Galaxy A8 which is 5 years old.The representative on Monday Dec 26th 2022 advised that for myself I was eligible to obtain a Google pixel 7 for $0.0 extra /monthly for 24 months and if I wanted to keep the phone after 24 months I would need to pay $360.00. I asked what boxing day specials are available for my 2 daughters plans and he said they can get the iphone 14 for $10 extra/month and after 24 months they would need to pay approx $360.00 to keep their Iphone.I asked the rep how long these specials are for (we were visiting family in Montreal)he said no rush , the specials will stay like into the month of January 2023 (this did not happen). I told him my family and I will visit the Freedom Mobile location in Kingston on our way back to Toronto on Dec 27th to obtain the 3 phones mentioned above. He said, great to hear that.When we arrived at the Kingston store the woman at Freedom Mobile (Kali H) advised my family that only my phone plan was eligible for the phone specials, but not my daughters plans. You can imagine our teengers huge disappointed as they were ready to hand me the $10/month fee plus the approx $360 after 24 months for the iphone 14 models.We ended up purchasing 1 iPhone 14 and I handed it to my youngest daughter. My oldest however remains with her 5 year old iphone, and I remain with my 5 year old A8 samsung, both phones are on their last legs. Kali H suggested I call Freedom customer service to see what they can do.Also my spouse wanted to purchase her 80 year old mother a Freedom mobile $19/month plan boxing day special, so we did that and Kali H said if we placed my mother inlaw on our Family billing we could save an extra $5 dollars a month so we asked if that would reduce the plan to $14/month and she said yes. However when she went to finalize the invoicing she did not know why the system would not accept the $5 dollar discount but that we could bring that up by calling Freedom customer care. We were in a hurry to get back to Toronto so we accepted the $19/month plan and left Kingston for Toronto.We called Freedom Mobile and escalated the above issues approx 3-4 times, the managers called us back and offered a credit of $10 a month for 4 months and the last manager offered a credit of $10 x 6 months if we purchased an Iphone at their current pricing. The offers were ridiculous. I have not heard back in approximately 3 weeks. They claim that someone will contact me back, we continue to wait for someone to call us back. The case # is C79426487.We spend over $200 monthly on our plans with Freedom Mobile. We have supported Freedom Mobile since the beginning in 2010, even when I had to place my phone on the window sill to obtain 1 bar of reception. I am considering looking for another provider for the other 4 people on our Freedom mobile plan and myself once the 24 months is up on the iphone 14 we purchased. I hope Freedom Mobile will resolve this honorably and apologize for not getting back to us for the past 3 weeks after many phone calls we made. Everyone in our family is disappointed with Freedom Mobile at this time.

Very friendly and informative staff

I was here for a phone upgrade. The reps here hid the details of the contract that I was about to sign. I realized at the very last minute that the real amount that I will be owing would be much higher than the reps advertised and thus I refused to sign. Afterwards, their friendly" mask is removed and they refused to change my plan back to original. The reason they told for that is that they cannot change my plan back without my consent. But they upgraded my plan to a more expensive plan without my consent in the first place! Avoid at all costs

Experience was not good at allcustomer service was not good and even always gets an usual answers on phone call whenever have enquiry for specific product.

Not open at 9:30am as stated on Google maps.You should really fix that!

Probably the best cell phone plans In Ontario and great customer service by the staff. They always help me. They try they best to help every customer i can say. Very helpful and friendly highly recommend this place if you’re with freedom. Just vist them. Its in quinte mall Belliville.

People that work there are very nice and very informative about their service. The only thing is their range of cell coverage. 6 miles out of Belleville you lose service, because they fail to tell you that they don't have cell tower coverage out of any city. No good if you travel even to the Sterling turn off on 62 highway. Great prices and plans if you don't leave the city. Just my opinion. But experience is how I learned from this.

I had the pleasure of dealing with Hannah at the belleville location. She was an absolute delight and was so helpful and great to deal with. We had a very pleasant conversation about many things. She was so accommodating and amazing. She’s definitely an asset to the company and I’m so glad I decided to make the switch to freedom just for Hannah’s customer service alone.Thank you for the great convo today! And for being so helpful!